Literature

Tether, Bruce et al: Design Inspired Innovation, London:  World Scientific Press, 2006.

ISBN 13 978-9812566959

Miettinen, Satu | Koivisto, Mikko (eds.): Designing Services with Innovative Methods. Keuruu: Otava Book Printing Ltd, 2009.

ISBN 13 978 952 5018 42 4

Thomas, Emily: Innovation by Design in Public Services. 2008.

Parker, Sophia | Heapy, Joe: The Journey to the Interface. How Public Service Design Can Connect Users to Reform. London: Demos, 2006.

ISBN 1-84180-164-X

Ojasalo, Katri: “Developing Industrial Services – An Empirical Study”, in: The Business Review 7 (1), Cambridge, 2007. 58-62.

Ojasalo, Jukka: “Management of Innovation Networks —A Case Study of Different Approaches,” in: European Journal of Innovation Management 11 (1), 2008. 51-86.

Nätti, Satu | Jukka Ojasalo: “What Prevents Effective Utilisation of Customer Knowledge in Professional B-to-B-services? An Empirical Study”, in: The Service Industries Journal 28 (9), 2008.

Morelli, Nicola: “Social Innovation and New Industrial Contexts: Can Designers "Industrialize" Socially Responsible Solutions?” in: Design Issues 23 (4), 2007. 3-21.

Miettinen, Satu: Designing the Creative Tourism Experience. 2007.

Mark, Steven | Gerard | James et al.: User Involvement in Public Services. Sixth Report of Session 2007-08. House of Commons, Public Administration Select Committee. London, 2008