Publications

Dan Lockton, David H­arisson and Neville Stanton wrote a fantastic article in Touchpoint 4 regarding design for behavioural change, which they are approaching with their new Service Design toolkit DwIv.1.0: 101 Patterns for Influencing Behaviour through Design. The toolkit consists of 101 simple cards illustrating a particular ‘gambit’ for influencing people’s interactions with products, services, environments and each other, via the design of systems.

Extended deadline: Contribute to Touchpoint 5 until June 11, 2010!

One year, three Touchpoints –  from now on you are welcome to upload your contributions for all three issues of Touchpoint in 2010. Find the introduction and the blank form for every issue of this year below.

"Servicedesign", written by Søren Bechmann is the first Danish book on service design. Not least therefore the book is in many ways a "basic textbook" that introduces service design to the Danish market, where Service design is still very new. The target group is universities and business schools as well as everybody interested in and working with service design. The book ill be officially published on January 5, 2010.

Frontier Service Design added four interesting new PDF case studies to their website. The respective clients include ColorQuick, a software company developing game-changing technology in the printing industry, BlackGold BioFuels, an energy technology company that has a patented system for converting waste products into high quality bio-diesel fuel, a major hotel chain and a major luxury retailer.
Go to website.

The book project “This is Service Design Thinking. – basics/tools/cases” is a crowd-sourced approach to create a textbook on Service Design/design thinking. Beside an introduction to this field by a variety of authors with different backgrounds, it will describe methods and tools and exemplify these with case studies. A project website is now online and in the hands of the global community of Service Design thinkers, practitioners and customers.

Although the relationship between design and behaviour is not obvious at first glance, design can in many aspects intentionally become the agent or tool that helps influencing the behaviour of people such as customers, employers and employees. This fourth issue of Touchpoint gives an insight view of theoretical models and practical projects dealing with behavioural change as well as explorations of the role of motivation and the boarders between social marketing and Service Design. The health sector is one strong focus but also the issue of energy consumption has been explored.

In the new book “Designing Services with Innovative Methods”, edited by Satu Miettinen and Mikko Koivisto, Service Design Experts Birgit Mager, Ezio Manzini and Stefan Homlid discuss how Design thinking and innovative methods work as tools for co-creating services and desireable value propositions, how Service Design is an effective means to design a more sustainable society and how Interaction Design offers us insights into more user-oriented services.

The Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA) has recently published a paper on how Design education is failing to equip students with the necessariy skills to work in public services i fit keeps ist focus on industrial and product design. The publication „Social Animals: Tomorrow’s Designers in Today’s World“ points ou tthat new design professionals will have to cope with a range of service-based environments and thus, need to be equipped with a broader range of research and communication skills.

The online journal Re-public has published a special issue on Service Design entitled Innovative Service Design for All. The journal focuses on innovative developments in contemporary political theory and practice. This special issue presents a topical variety ranging from theoretical explorations of the industrialisation of services to outlining new university programmes focusing on service design; from waste management in Bangladesh to dyslexia-friendly classes in Greece.

This issue includes the following essays:

A couple of weeks ago, an article of Damian Kernahan from proto partner entitled “Outside In” was published in the Australian magazine Fast Thinking (Australia’s answer to Fast Company). In it, Damian highlights his point of view on user centred design and human centred design. Interesting Stuff!

Download PDF below.