Andrea is a service designer at Zillow. Previously, she was a design researcher at Splunk. Before that, she was a service designer at Getaround, a car sharing startup, where she was the first service designer on the team. There, she focused on orchestrating experiences for multiple roles, including car owners, car renters, Uber drivers, customer service, operations, and other internal and external actors. She also was a service designer at Adaptive Path, where she worked on diverse projects across all of Capital One's lines of business. She also programs and hosts events like the 2017 SDN U.S. National Conference, UX Week, and Adaptive Path’s Service Experience Conference. Before graduating from Carnegie Mellon's master's program in interaction design, Andrea studied architecture history and European literature at Brandeis University, and worked for three years at a management consulting firm specializing in customer experience. She is on the board of SDN San Francisco and the Northern California chapter of DOCOMOMO, an architecture preservation nonprofit.

Ming is a mission-driven innovation strategist, researcher, and community builder. She collaborates with cross-functional teams (in startups and large corporations alike) to design services and products that serve human and planet needs. Taking a systems lens, she believes that humans and machines can co-evolve. However, many current social systems need to catch up with this acceleration cycle in intelligent technology innovation. To bring balance, she aims to always bring a human-centric and life-sustaining perspective to holistically align human, planet, tech, and business goals through research and experimentation. As a local leader for the Service Design Network she finds ways to engage and support communities of design professionals to apply their craft to solve pressing social and environmental issues.