Design London - Imperial College Business School
Design London and Imperial College Business School are engaged in teaching and researching Service Design. We teach designing and innovating services to Imperial College Business School MBA and Masters in Management students, and will soon extend this teaching to design students at the Royal College of Art, and to engineering students across Imperial College London. We also provide executive education to service business such as British Telecom and Vodafone.

In relation to research, we are interested in the development of Service Design as a set of practices (and indeed as a community of practice), its institutionalization, the tools and techniques of Service Design (including various forms of visualisation), and the effectiveness of these practices and tools in ensuring enhanced services.
Imperial College London is one of the world’s leading universities, especially in applied sciences such as medicine and engineering. Imperial College Business School is recognised a world-class provider of business education and research. The School possesses international expertise in three specialist areas: innovation, entrepreneurship and design; healthcare management; and finance. In the latest UK research assessment exercise Imperial College Business School was ranked joint top with London Business School in terms of the proporti
on of output graded world-leading and internationally excellent.
Design London is a joint venture between Imperial College and the Royal College of Art. Design London was established in October 2007 with the express mission to stir together design (represented by the Royal College of Art), technology (represented by the Faculty of Engineering at Imperial College) and business (represented by Imperial College Business School) to champion design-led innovation. Design London, which is chaired by the design entrepreneur Sir James Dyson, has four pillars – teaching; research; business incubation; and a suite of computer based simulation technologies. All of our activities, and especially our research, have a strong orientation to services and systems design.

Publications:
Tether, Bruce et al: Design Inspired Innovation, London: World Scientific Press, 2006.
ISBN 13 978-9812566959
Websites:
- Design London: http://www.designlondon.net/
- Imperial College Business School: http://www3.imperial.ac.uk/business-school
- Imperial College Business School - Innovation and Entrepreneurship Group:
http://www3.imperial.ac.uk/business-school/research/innovationandentrepr... - Imperial College: http://www3.imperial.ac.uk
- Royal College of Art: http://www.rca.ac.uk/
Key Contacts:
- Bruce Tether – Professor of Design and Innovation at Imperial College Business School, Research Director of Design London, and lead for teaching programmes on designing and innovating services: b.tether@imperial.ac.uk
- Nick Leon – Director Design London: nick.leon@designlondon.net
- Carolyn Runcie – Coordinator, Design London: carolyn.runcie@designlondon.net; ++44 20 7594 5937
- Anna Davison – Administrator, Design London: anna.davison@designlondon.net; ++44 20 7594 1439

