Media
Missed a presentation? Didn’t quite catch something? Enjoyed the conference so much you just have to see it again?! Go for it!
Find below downloads of the presentations and videos of our speakers (some are not available due to client confidentiality). Videos are available of the plenary session presentations only.
Day 1
plenary sessions
Engine Service Design | Joe Heapy
"Keynote: Make yourself useful"
live|work | Lavrans Løvlie
"Service Design, a matter for International Security"
STBY | Bas Raijmakers and T-Mobile | Andreas Sommerwerk
"How sticky research drives Service Design"
Adaptive Path | Jesse James Garrett
"Design for Engagement"
Imperial College Business School & Design London | Bruce Tether
"How various professions have sought to legitimise Service Design in the past and explore their tension between competition and cooperation"
parallel sessions
Federal University of Rio de Janeiro | Ivan Bursztyn
"Practices of Service Design for Tourism"
Tampere University of Technology | Jari Halonen and
Helsiniki School of Economics | Petra Turkama
"Deep Co-creation, challenges for designing services in a networked innovation environment"
Koeln International School of Design | Birgit Mager
"Service Design Fundamentals"
NHS Institute for Innovation and Improvement | Julia Schaeper
"Moving forward - learning from the health sector"
Western Finland Design Centre MUOVA | Miia Lammi
"Service Design challenges Designers' Competence"
Funky Projects | Asier Perez
"Co-creation sucks"
Said Business School | Lucy Kimbell
"Service-dominant logic and design for service"
Microsoft | Shelley Evenson
"Health Service Design"
Day 2
plenary sessions
Koeln International School of Design| Birgit Mager
"Service Design and Behavioral Change"
Continuum | Craig LaRosa and Jon Campbell
"Employee Motivation: Driving Front-Line Behaviors"
Engine Service Design | Tamsin Smith
"Confessions of a Service Design Researcher"
IDEO | Mark Jones
"Do you really need that iPhone App? How innovation efforts go off track and how to develop ones that will really make a difference to your customers"
parallel sessions
Madeira ITI, Carnegie Mellon Portugal | Valentina Nisi
"Funchal Urban Stories"
live|work | Ben Reason
"Mind your own business. Service Design in B2B context"
Lucerne University of Art and Design | Andy Polaine
"Blueprint+: Developing a tool for Service Design"
Lucerne University of Applied Sciences and VitaminT4Change | Adrienne Schäfer
"Performing Arts and Service Design"
Method Inc. | Adam Dole
"Creating Customer Tribal Affiliation"
MHMK | Jürgen Faust and Thomas Schönweitz
"Service Design in Product Service Systems for small and medium sized enterprises"
FH Campus02 Graz | Helmut Aschbacher and Ernst Kreutzer
"The use of Business Intelligence and Data Mining for improving the detection of Customer needs in Service Engineering"
Designit | Tine Park
"A Service Design project at Odense University Hospital"
