Service Implementation Group

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Having the right idea and strategy for a service is the foundation for a succesful Service Experience. Without the right deployment and design of the tools or the design of the context, a Service cannot be succesful.

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I read elsewhere on this site about Service increasingly becoming the way business is done - I agree with that. However service is usually some form of delivering products to customers and the concept of design should cover the complete process.

Good Service Design isn't just logical rational analysis - it should be influenced by observations and insights from other things going on in the world - art, technology, social change, etc. Then it becomes an abductive process - I would call this The Art of Service Design.

For more about this see my blog post here: --

http://cultivar.wordpress.com/2010/03/03/design-thinking-and-the-art-of-...

James Rock
Chief Business Designer
Cultivar Consulting - Http://www.cultivar.co.uk

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