Terms and Conditions Conference
1. Scope of the General Terms and Conditions
The following terms and conditions apply to all orders and mailings of admission tickets, which take place on the basis of an online order via the Internet for events of the Service Design Network (SDN), i.e. the sdn Service Design Conference.
We herewith object to any confirmation statements by the customer that make reference to the customer's own terms and conditions of trade and purchase. Deviations from these general terms of trade are only valid if the Service Design Network (SDN) has expressly confirmed them in writing.
2. Conclusion of Contract
A contract comes about by means of an order on the part of the customer - the offer - and its acceptance on the part of Service Design Network (SDN).
The offer for conclusion of a contract occurs when the customer completes and sends the order form made available on the Internet by Service Design Network (SDN). Clicking on the button marked “Submit Order” sends the order form. In placing an order, the customer accepts these general terms and conditions as binding.
The contract is valid when the Service Design Network (SDN) sends the customer the respective invoice via e-mail responding to his or her order. As soon as the sdn office receives payment, the purchase is complete and the customer will receive a confirmation via email, which print-out will serve as the admission ticket. Before, there are no rights on the side of the customer regarding conference participation.
3. Prices and Costs
The prices for admission tickets are indicated on the Conference Website. The relevant prices are the ones shown at the time of ordering.
4. Due Date / Payment
The total price including all charges is due immediately upon conclusion of the contract.
Payment is only made when the invoice amount is credited to the account of the Service Design Network (SDN). In the event of non-timely or incomplete payment, the Service Design Network (SDN) cannot send out the order confirmation and will have to withdraw from the contract. The ordered goods remain the property of Service Design Network (SDN) until full payment has been rendered.
No shipping costs apply for all conference products. The printed order confirmation email serves as the admission ticket.
5. Right of Revocation and Return
Cancellation must be made in writing to the sdn office at info@service-design-network.org.
• If cancellation is received by 1st of September 2009, the refund will be 80% of the registration fee.
• If cancellation is received between 1st of September and 1st of October 2009, the refund will be 50% of the registration fee.
• A later cancellation (i.e. after the 1st of October 2009) will not be refunded at all.
Please note: As the Service Design Network (SDN) offers a recreational event, i.e. admission tickets for a conference, this does not constitute a mail order and e-commerce sales contract (pursuant to § 312b BGB (German Civil Code)). This means that there is no two-week right of revocation and return. Each ticket order is binding directly after the confirmation by the Service Design Network (SDN) and obliges the customer to accept and pay for the ordered tickets due to the terms mentioned above.
6. Warranty / Liability
The terms of warranty comply with the statutory provisions unless otherwise specified below.
Liability for compensation for material and pecuniary damages not immediately related to the object of purchase are limited to cases of malicious action and/or active gross negligence.
In all other cases, the Service Design Network (SDN) is only liable for material and pecuniary damages not immediately related to the object of purchase in the case of a violation of the fundamental contractual obligations. To this extend, liability is limited to foreseeable, typical damages for breach of contract. The Service Design Network (SDN) is not in any way liable for untypical, indirect or consequential damages for breach of contract.
Inasmuch as the liability of the Service Design Network (SDN) is limited, this also applies to the liability of all persons whose conduct can be ascribed to the Service Design Network (SDN). The Service Design Network (SDN) does not guarantee the completeness or correctness of the information provided on its Internet site.
The Service Design Network´s (SDN´s) offer of purchasing admission tickets online does not release customers from the obligation to acquire comprehensive information well in advance regarding the relevant entry regulations of Portugal/The European Union; in particular whether a visa is required. The Service Design Network (SDN) is not liable for damages or other complications that may otherwise result for the customer.
7. Final Provisions
Should individual provisions of these general terms and conditions be, or become, invalid, the validity of the contract, or of the remaining provisions, shall not be affected. Valid provisions that come closest to fulfilling the purpose being pursued by the parties in question will replace invalid provisions.
The law of the Federal Republic of Germany applies exclusively. Application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Cologne is the exclusive place of performance for delivery, service and payment. If both contracting parties are merchants, Cologne has exclusive jurisdiction over any disputes arising directly or indirectly from the contract. It is agreed that Cologne, Federal Republic of Germany, has exclusive jurisdiction over all disputes arising from international contracts.
