After a successful Chapter revival at the end of 2016, the German SDN Chapter has applied service design methods to the founding process to tailor the focus of activities and events to their audience.
In the summer of 2016, several members of the SDN in Germany expressed their interest to build up a local service design community. When the headquarters invited us for a German SDN Chapter ‘revival’ meeting in fall 2016, we were excited about this opportunity. However, as riveting as it was to indulge in discussions and idea generation, it was crucial to channel this energy and turn it into concrete activities towards building up a new Chapter.
The first challenge – assembling a core team that was eager and dedicated to bringing the Chapter to life – was achieved within one month. But how could you ensure working in the right direction from the very beginning?
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We are happy to share more details of our process upon request. If you are interested please contact us at our e-mail address below.
germany@service-design-network.org
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In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?
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As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
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