The third edition of our signature event
The third event of the Bulgarian Chapter was dedicated to the Nordic Service Design.
We had special guests from Telenor, one of the biggest telecoms in Bulgaria. The company has created a department "Customer experience" in order to introduce service design as a way of working.
The other attendees came fom a mixture of organizations such as ING Bulgaria, Siteground, Bulgarian Academy of Science, WebTechnology, Betahaus, Autoboubd and others.
In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.
In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?
Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
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