Our expert panel of Service Design practitioners discuss and share their learnings from various Service Design case studies, Transformational projects, as well as tools and methodologies, such as Future-Casting and Strategic Foresights, to prepare businesses with new and unexpected business environments.

A panel of service design, and education experts from around the world including Mauricio Manhaes, Ph.D, Jennifer Abernathy, Marc Fonteijn, and Colin Proctor.

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.