Let’s Talk ___ Design - Episode 3: From Metrics to Meaning: The Service Design Approach to Customer Experience with Michalis Kassotakis

Greece 2024

Let’s Talk ___ Design - Episode 3: From Metrics to Meaning: The Service Design Approach to Customer Experience with Michalis Kassotakis

How can we embed service design in existing company departments and functionalities by connecting it with existing tools, like customer surveys, to gain a deeper understanding of users’ needs?
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