Our Service Experience Design Masterclass 2022 participants demonstrated deep empathy and appreciation of Service Design beautifully implemented at Heartbeat@Bedok. It was a pleasure to co-facilitate with Robert Brodeth from ONG&ONG, Larry Seow and Andrew Lee from NYP School of Design & Media. Learning new insights from our guest speakers Emeric Lau and Gary Soh from Immortal sharing the domain of branding and wayfinding integrating with Service Design. Wonderful backstage support from Gina Weers, Jeffery Yap and Karen Chen from Nanyang Polytechnic School of Design & Media in making this possible!
In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.
In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?
Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
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