What will happen during this event?

1. ​​Expert talk or interview: With the invited guest speaker
2. Community Q&A: Ask your personal questions and get an answer from the guest speaker
3. Community hangout: A bonus and non recorded hangout moment where we can chat together about all things Service Design.

Meet the guest speakers

Andy Polaine is a Design Leadership Coach, Service Design & Innovation Educator, Keynote Speaker, Writer and Podcaster

During this event Andy will review some of her biggest learnings from the latest Global Service Design Conference.

Dr. Andy Polaine is a design leadership coach, educator, speaker and writer who helps clients transform their organisations and themselves. For several years he worked at Fjord where he was global Group Design Director of Client Evolution. He is co-author of the book, Service Design: From Insight to Implementation. 

Andy has three decades of experience in design and innovation with clients across a broad range of industries. 

He holds a PhD from the University of Technology, Sydney and teaches on the MA Service Design at the Hochschule Luzern, Switzerland. He writes a popular newsletter called Doctor’s Note and hosts the Power of Ten podcast.

Biliana Vassileva is a member of the Swiss Service Design Network board and a Service Design enthusiast.

During this event Biliana will review some of her biggest learnings from the latest Global Service Design Conference.

Biliana is the co-founder of several organizations, including Versus Virus, 42hacks, and Legacy ChangeMaker. 

Her work includes designing and facilitating strategy and teambuilding retreats for senior leadership teams of UN organizations, coaching startups at various innovation labs, and co-designing and co-facilitating the UNAIDS Health Innovation Exchanged Marketplace. 

Biliana has also taught courses on managing innovation, coaching at work, and design thinking to university students, and has designed and delivered courses as an adjunct professor at Geneva Business School. She has worked with a variety of clients, including UNAIDS, ITC, UNOG, and social entrepreneurs and high-performance teams.