To design the future of Service Design in Switzerland we need to understand how it was in the past and how it is today.

Back in 2019, the Swiss Service Design Network team got in touch with 50+ service design practitioners to better understand: the state of Service Design in Switzerland, what makes Swiss services different, and what do they expect from a community of service designers. Here is what we learned.

Get the report now


A small survey with insights from 52 Service Design practitioners. 

At the creation of the Swiss Chapter of the Service Design Network (in 2019), the team spread a survey to all known Service Design practitioners in Switzerland. This survey reached 52 professionals who shared their opinion about the state of Service Design in Switzerland. Such a tiny survey doesn’t give definitive and perfect answers but can shed an inspiring light on our community, and we hope this data will be useful for future comparisons.


Table of content


The Swiss service experience

05 Values

06 Favorite services


Meet the Service Design practitioners

08 Employers

09 Size of organizations

10 Years of experience

11 Time on service design


The future of Service Design

 in Switzerland

13 Obstacles to overcome

14 Wishes for the community

Get the report now

--

Credits

Thanks to all the survey participants who shared their insights and to all the volunteers who worked hard to prepare, analyze and publish this report.

Survey by Peter Horvath and Florian Egger Report by Marco Pizarro de Olazabal and Daniele Catalanotto Proofreading by Trixy Basu Illustrations by Katerina Limpitsouni undraw.co

All Headlines

Related Headlines

SDN Chapters SDGC24 Replay tickets available for purchase

SDGC24 Replay tickets available for purchase

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

Continue reading
SDN Chapters Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

Achieving Interdisciplinarity—Touchpoint Vol.15 No.2 is out!

In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?

Continue reading
SDN Chapters Service Design Global Conference 2024 - Virtual tickets still available!

Service Design Global Conference 2024 - Virtual tickets still available!

Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!

Continue reading
SDN Chapters Touchpoint 15-3 Call for Papers deadline extended: “Designing from Within”

Touchpoint 15-3 Call for Papers deadline extended: “Designing from Within”

As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.

Continue reading