Paola is passionate about... design and culture, service design methodologies, service design thinking, innovation, design education, user experience, service delivery, digital service, user journey, inclusive, workshops, participatory approach, shadowing, trend analysis, social care, touchpoint analysis, cultural change, service vision, service blueprint, collaboration, employee well-being, wayfinding, service concept, transformation of culture, enhanced engagement, knowledge transfer, strategic, service design toolkit, experimentation, digital transformation, organisational change, mobility, accessibility, system transformation, co-design, interdisciplinary, empathy-building, gamification, feedback culture, employee experience, system design, sustainability, employee journey, continuous innovation, value proposition, measurement system, storytelling, service strategies, methodology, Internet of Things, interactive process, service guidelines, live prototyping, omni-channel, journey map, concept development, performance scorecard, service innovation, service architecture, service roadmap, white space research, intercept interview, concept sketching, service origami, service safari, immersive experience, universal design, business besign, service implementation, AI, machine learning, Design 2.0, service Strategy, Agile, Transformation and Organizational Structure