About Alex Mejia
CX strategist with a service design mindset that loves breaking operational silos
Alex is passionate about... prototyping, user journey, qualitative research, design research, Service Implementation, persona, journeymap, service management and insurance
Alberta Blue Cross,
CX Strategist & Service Designer
With a background in customer relationship management, I've consistently focused on improving efficiencies and enhancing the customer experience in every company I've worked for. I thrive on finding innovative solutions to operational silos with a human-centred approach to drive adoption while aligning them to business objectives to get the stakeholder's buy-in.
To me, service design means...
A 360-degree human approach for co-designing amazing experiences
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