Currently I am a Service Design Lead at FreightTech.org. It is an initiative dedicated to revolutionising the freight industry through technology & AI. My role is to provide Service Design perspective to the project to make sure the solution we are designing is 100% human-friendly as well as environmentally and systemically conscious.

Previously, I co-founded and co-led one of Poland's most successful Service Design agencies for over 7 years. As a change facilitator, I've assisted clients in becoming more empathetic and people-centered. As well as working on longer, complex projects, I have been involved in intensive, shorter processes as well as designed one-off strategic workshops. I have worked with such companies and organisations, as e.g.: ING Bank (in Poland, Germany and the Netherlands), Santander Bank Polska, WARTA (insurer), Siemens EDA, Warsaw City Council, AXPO (energy), EIT Food, Mercer or DocPlanner / ZnanyLekarz.pl.

Education is my passion - I teach Service Design at the SWPS University since 2013. I am a lecturer at the Product Design Manager postgraduate course at the SWPS University. Previously I have been involved in designing and running courses for students at the Industrial Design Department of the Fine Arts Academy in Warsaw as well as Koźmiński University.

Five years of work at the Design Council in London (between 2007 and 2012) formed my foundation as a professional.