Chapter events - Greece

How can we embed service design in existing company departments and functionalities by connecting it with existing tools, like customer surveys, to gain a deeper understanding of users’ needs?

In our latest “Lets Talk___Design” Podcast episode, Michalis Kassotakis, Service Designer at Alpha Bank, reveals how we can embed service design in existing company departments and functionalities by connecting it with existing tools, like customer surveys, to gain a deeper understanding of users’ needs.


Want to learn how to:

  • Transform survey data into value-creating actions?
  • Connect service design with marketing and other departments?
  • Build a culture of collaboration and innovation in your organization?
  • Listen to the episode and discover how service design can transform your customers' experience.

Don’t miss it! Listen to the podcast here


"Let’s Talk ___ Design" is a podcast by the Service Design Network Greece aimed at promoting the Greek service design community through the stories and experiences of Greek designers.

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