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Better access to health care for gypsy and travellers
thinkpublic
thinkpublic have been commissioned to work with Gypsies and travellers to co-design better access to health services. The project will take place early in 2009 and will engage with gypsy, travellers and health professionals across the UK.
sedes social
sedes social
sedes social is a new focus at Köln International School of Design (KISD) which is aimed at initiating, supervising and financing socially motivated Service Design projects. A vivid example of this work is the project „Gulliver“, which was developed by students of KISD and realised six years ago. Stimulated by the students’ work, survival facilities for the homeless were set up at Cologne’s Central Station. Named „Gulliver“, this place gives the opportunity to wash ones clothes, make use of sanitation facilities or have a cheap coffee and meet friends.
Find out more about sedes social here (in German).
NHS Innovation & Improvement Institute: MS Services
live|work
Rethinking services for people with Multiple Sclerosis.
Live|work has been working together with the NHS Innovation & Improvement Institute to re-design a service for people with Multiple Sclerosis. The service re-design ensures that each patient is given access to a specific MS service that is tailored to their individual needs during the different stages of their life. Read more
SILK: Social Innovation Lab for Kent
Engine Service Design
For the past year Engine has been working with Kent County Council (KCC) to develop a ‘Social Innovation Lab for Kent’ (or SILK) which will tackle some of the more difficult social issues facing the county through a multidisciplinary design approach. Read more
Buckinghamshire County Council
Engine Service Design
Engine has recently published a case study and supporting film on its work for Buckinghamshire County Council, facilitating the development of a bestpractice methodology for the engagement of local authorities, elected councilmembers and service providers and citizens.
Heathrow Terminal 5
Engine Service Design
Recently launched at Heathrow’s Terminal 5, is an Information zone
designed by Engine. For the client's thoughts on the project watch the short
film on Engine’s web site.
Design for a Culture Change in Secondary Schools
ImaginationLancaster
Four month pilot project with a secondary school in Burnley (July – December 2008).
This project is a pilot study aimed at testing service and participatory design theory and practice in secondary schools,...Read more
Gestures of Service
Köln International School of Design
By considering service as a product the gesture can be seen as its design language. Effectiveness of form, color and material are intensively explored and used in product design-companies as Apple make visible how profitable this knowledge is. Read more
ICE: Service innovation for health and care
Linköping University
The project Service innovation for health and caret, ICE, focus on early stages of service innovation through design methods, advanced methods for user involvement and cooperation in trading zones of innovation. Read more
International Service Cultures
Köln International School of Design
Services are no longer regionally bound or restricted. They are goods of international trade that are developed, planned and designed accordingly. Read more
Research Cluster on Innovative Media for a Digital Economy
ImaginationLancaster
In this research cluster, we investigate digital economy practices that are emerging around the capabilities of social, mobile and pervasive technologies. Read more
SERV: Service design, innovation and involvement
Linköping University
The project Service Design: Innovation and Involvement, SERV, will develop and judge a set of design techniques that supports human-centered service development. Read more
The Art of Service
Köln International School of Design
Complex services are often insufficiently illustrated, described and communicated with conventional methods. So what unconventional methods could be used? Read more
Unter Umständen
Köln International School of Design
In this research-project the situation of pregnant women has been intensively studied with the help of Service-Design techniques.
Read more
More than 200 participants, 18 speakers and 7 workshops - three days to remember…
Three days in the name of Service Design. Three days to connect, share and enable. - From 24th to 26th November, the very first international Service Design Conference in Europe took place in the beautiful city of Amsterdam, Holland. The event was an exciting and successful experience for all those taking part. No doubt, the get-together gave another motivating impulse to the vastly expanding Service Design Network through presentations, workshops and not at least, many inspiring conversations between Service Design experts, newcomers and business partners.
Watch this space for more information on the conference coming soon.
We would like to say a huge "Thank you" for your attendance, your energy, your feedback and your enthusiasm.
We hope you enjoyed the conference, the party, the workshop, the locations and the great atmosphere. The next weeks we will provide you with an online documentation and also an online questionnaire to ask for your feedback.
We hope you all enjoyed your time with us and would like to welcome you again next year!
your sdn office cologne
New UK Design Council programme: Public Services by Design
The UK Design Council has just launched a new programme called Public Services by Design. The challenges public services have to face are ever increasing while budgets are becoming tighter. Facing such demands, the public sector has to take innovative approaches to the creation and development of its services. The role of design then is to find solutions that are cost effective, efficient, and deliver the right experience for the public.
The programme “Public Services by Design” is set up in response to the ‘Innovation Nation’ White Paper, which challenged the Design Council to help government create services that are not only cost effective, but that connect the public into the heart of policy making.
Read more
Service Design Project nominated for “Design of the Year Award” 2009
In December, the UK Design Museum announced the nominations for the 2009 Brit Insurance Design of the Year award. Included in the awards is a nomination for the first ever service design project – The Social Innovation Lab for Kent (SILK) by Engine. In this project, the design process is shared with users and providers of public services to create real results that mean more for being reached together. SILK is a tangible manifestation of a new way of working for teams and individuals across the Council and the Country. It includes a toolkit of methods and techniques, an information sharing platform and a consistent user-led methodology for running projects.
Visit the Designs of the Year website.
Find out more about SILK
New Web Archive „Designing for Services“
Designing for Services in Science and Technology-Based Enterprises was an interdisciplinary research project initiated by Saïd Business School (SBS) at the University of Oxford. For the project, researchers from all kinds of academic backgrounds, such as Innovation Studies, Operations Management and Design, came together. Along with Service Design agencies like IDEO, live|work or Radarstation, companies such as Prosonix, Oxford Gene Technology and gNostics took part. The one-year study (2006-2007) explored how academics, service designers, and science and technology entrepreneurs understand the designing of services in science and technology-based enterprises.
Among other resources, the website provides information on three case study projects in which service designers helped early stage science and technology enterprises (re)design their services.
To the website.
Touchpoint
The first Service Design Journal
PRE-ORDER NOW!
The service design network will launch the first ever Service Design Journal; Touchpoint, in January 2009. Touchpoint aims at creating a forum for discussion and debate amongst Service Organizations, Professionals, Students and Educators of service design. Birgit Mager, Oliver King, Lavrans Lovlie, Fran Samalionis and Marcel Zweirs being the contributors to the first edition, the journal features news and trends, interviews, insightful discussions and case studies. Place an order for your copy now.
Place an order for your copy now and receive the first service design journal in January 2009. Order Now
New Degree Programme of Service Innovation and Design
Laurea starts a new degree programme of Service Innovation and Design (Master of Business Administration) in 2009. The requirement for Master's studies in universities of applied sciences is a Bachelor’s level degree (210 ects credits) and at least three years of work experience after the Bachelor’s degree. The Master's, which is 90 ects credits, can be completed alongside a full-time job.
The degree programme of Service Innovation and Design is a 1,5 - 2,5-year professional program, which trains students from diverse backgrounds to become practicing service developers. It will be offered in English. The aim of the programme is to provide students with multidisciplinary knowledge in service innovation and design through advanced studies of different service theories and their implications for service innovation and design practice.
Thinkpublic receives the UK Young Design Entrepreneur Award
Deborah Szebeko, the founder and Director of thinkpublic, walked away with the prestigious British Council’s UK Young Design Entrepreneur Award on Friday evening. The award was presented by Sebastian Conran at the 100% Design exhibition in London’s Earls Court. Read more
Service Design
Perspectives on turning-points in design
The aim of this article from Jari Koskinen (CID-LAB) is to outline overall understanding of the changes taking place in the field of design. In addition,it tries to determine how service design is linked to developingtourism and the tourist industry. Download the article as PDF-file
Ambience Design
Future-oriented viewpoints, service development and some notions about changing communicational identities from Jari Koskinen
Download the article as PDF-file
Lancaster University
ImaginationLancaster
ImaginationLancaster is a creative Research Lab that generates alternative possibilities for the future using experimental approaches and design thinking to aid decision-making. Linking across discipline boundaries and enabling interdisciplinary research, the Lab uses innovative research strategies combining traditional science, social science methods and practice based research which arises from the arts.We are now looking to appoint a Research Associate in Design for Health to work with the team on the ‘Design for Change and Flexibility within Health Providers’ (DFC) project and to support ImaginationLancaster to further develop the Design for Health research area.
Lucerne University of Applied Sciences
School of Art and Design
Lucerne School of Art and Design, which is part of Lucerne University of Applied Sciences and Arts, is dedicated to offering high quality courses at the Bachelor and Master levels that are unique in Switzerland and that have an international orientation. Successful research projects and fully equipped workshops are just some of things that contribute to its excellent reputation. And its programmes feature a range of post-graduate courses, a foundation course in design, and a full-time apprenticeship in graphic design that leads to a vocational Matura.
The Design Faculty’s Design and Management unit (which explores the role played by design in the development of innovative products and services) is now looking for a researcher/lecturer in Service Design.
please click here
Get more information about membership at service.design.network here
Service Design Seminar
Laurea University of Applied Sciences, January 23
The Service Innovation Design (SID) Team offers a seminar themed „Service Innovation & Design 2009“ in January. It gives the opportunity to all those interested in Service Design to learn more about the discipline and meet various players in this field. Participants will hear about how to innovate and design services in creative industries, about methods in interaction and service design and case examples. The seminar takes place on January 23 at Laurea University of Applied Sciences in Espoo, Finland.
Read more
OLO.MUOTO-09
Future-oriented
designer expo
Lahti Fair Centre, October 22-25, 2009
OLO.MUOTO-09 is a future-oriented designer expo and a new kind of transdisciplinary design event. This year’s theme is Designing Slow Life.
Download PDF
NORDES ´09 Engaging Artefacts - Call for submissions
Oslo, Norway, 30 August -1 September 2009
The conference invites contributions from researchers in universities, design schools and industry who share an interest in understanding and developing design as a trans-disciplinary practice that is always in the making.
www.nordes.org
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Archive
10 Service Design Basic Cards
This bilingual set is a "survival kit" for service designers containing 10 cards.
Read more
Service Design – A Review
The publication Service Design - A Review is a collection of papers and and excerpts of former publications by Birgit Mager.
Read more
Developing Industrial Services – An Empirical Study
The integration of manufactured products and services is becoming a trend, and the industrial service business is a fast growing business area in the manufacturing industry.