The service design award annual is a celebration of the very best in service design, featuring 22 full and illustrated case studies from winners and finalists from the SDN Service Design Award — the first international award for service design.

Get inspired by a comprehensive collection of articles, cases and interviews from an international array of service design experts. Our limited Touchpoint Collection pack includes 25 issues in print plus a digital copy of the latest 'Vol. 12 No.1 - Embracing change' as a gift!

In this book, we present you step-by-step explanations on how to set up an innovation lab, on how the innovation team can integrate employees into the change process and on the strategic measures to be implemented by managers.

Wie (Service-) Design Thinking sich innerhalb von öffentlichen und privaten Organisationen erfolgreich entwickeln kann? Wir freuen uns mit der Deutschen Telekom unsere Publikation „Design Thinking In house“ vorzustellen.

Written by Gravitytank, with the support of many SDN members and other service design thought leaders, this report explores major trends disrupting the way we spend, save and invest money.

The service design impact report gives a broad overview on service design driven activities in governments and public service organisations all over the world.

本レポートは、Service Design Network から許諾を得て、株式会社コンセント Service Design Div. の有志メンバーによりオリジナルの英語版をもとに日本語版として制作したものである。なお、行政関係者をはじめより多くの方にとって読みやすいものにするにあたり、東京大学公共政策大学院の奥村裕一氏が翻訳原稿の監修をお引き受けくださった。

This is the third impact report published by the Service Design Network, focusing this edition on the value service design is delivering in the health sector.

サービスデザインがヘルスケア領域に提供しうる価値に焦点を当てた、サービスデザインネットワークが発行するインパクト・レポートの第3弾の日本語版です。今日では、世界的にヘルスケア領域における取り組みがどんどん広がっています。

This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization.

How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

The Design Thinking Playbook is an actionable guide to the future of business. By stepping back and questioning the current mindset, the faults of the status quo stand out in stark relief--and this guide gives you the tools and frameworks you need to kick off a digital transformation.

Customer-Driven Transformation shows you how to use design thinking as a driver for organisational change, translating your vision into services that will delight customers.

In this book, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the companion to the book This Is Service Design Doing (#TiSDD).