• SDN Membership 
• SDN Community Follower
• SDN Accreditation
• E-Shop
• Service Design Global Conference
• SDN Academy

Terms & Conditions - Membership

§ 1 Introduction

(1) The Service Design Network (hereinafter referred to as “SDN”) welcomes all service design professionals and also those interested in service design, including students, academics, corporations or engaged shareholders, to become members of the network (hereinafter referred to as “(Paid) Member/Members”).

(2) These “Terms & Conditions - Membership'' apply exclusively for the use of the SDN website as a paying member. The use of restricted areas of SDN’s website is only permitted in case the Paid Member accepts these conditions.

(3) For use of the website as a free community follower, the “Terms & Conditions – Community Follower” applies.

(4) For all contracts and orders regarding the purchase of the Touchpoint Journal and/or Books & Reports, “Terms & Conditions - E-Shop” apply. The customer will find these terms via references made directly in the offer.

(5) For all contracts and orders regarding the purchase of tickets for the Service Design Global Conference (SDGC), the “Terms & Conditions - Service Design Global Conference” apply. The customer will find these terms via references made directly in the offer.

(6) For all contracts regarding SDN Trainer Accreditation, the “Terms & Conditions - Trainer Accreditation” apply. The customer will find these terms through references made directly in the offer.

(7) We may change these terms and conditions at any time without notice by updating this page. If you continue to access or use this website we will consider that you have accepted any updates/changes.

(8) For any questions, you may reach us via email info@service-design-network.org or by mail to:

Service Design Network Office
Mülheimer Freiheit 56
51063 Cologne
Germany

§ 2 Registration

(1) You will be considered a paying member once your registration form has been completed and applicable fees paid. You can register via our website by filling out the online form and clicking the “Submit” button. By doing so, you will have to agree to these Terms & Conditions – Membership.

(2) Our system will send your log-in details via email once your payment has cleared. You are now an official "paid" member of the SDN. If you do not receive your login details, please make sure to check your spam folder in case the message has been marked as spam.

(3) By sending this email to you, we conclude the membership-contract.

(4) We reserve the right to conclude this contract with any potential member which means that you cannot claim membership.

(5) The Paid Member is not permitted to share membership access details to a third person and is responsible for keeping the data confidential and preventing unauthorized use by third parties.

§ 3 Marketing communications

By becoming a Paid Member, you agree to the Service Design Network storing and processing your contact information in accordance with our Privacy Policy.

The SDN follows GDPR regulations concerning all marketing related activities. Newsletters, email correspondence and all other online communication require your agreement to receive.

You can opt-out of our marketing communications at any time by clicking on the unsubscribe link in the footer of any email you receive from us, or by contacting us at media@service-design-network.org.

We will not share your information with any third party, with the exception of our newsletter provider (if you have opted in to receive), MailChimp. We use MailChimp as our marketing automation platform. By subscribing to a newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. Through MailChimp, we also gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our newsletter's performance.

§ 4 Service Design Network Membership

There are three types of paid memberships: student members, professional members and corporate/academic members.

• Student Members - Students applying for student membership must be enrolled in an academic program, approved by an appropriate accrediting institution and as defined by the Academy’s Commission on Education. SDN reserves the right to cancel a membership not matching with the student guidelines. In this instance, all paid fees will be reimbursed
• Professional Members - Professional members are practitioners working on service design projects with a commercial, public, or non-profit sector
• Corporate/Academic Members - Corporate/Academic members are organisations which provide service design education, qualification or consultancy.  

§ 5 Price Components and Methods of Payment

(1) Please see our membership page here for a breakdown on our fee structure for students, professionals and organisations. We accept all major credit cards for payment. You also have the option to request payment via invoice and can be paid via bank transfer or Paypal. Note all details concerning this latter payment option are outlined on the invoice. 

(2) Memberships are active for a 12 months period starting from the date of registration/payment.

(3) The membership fee must be paid in full before you can access services. After your registration is received, you will be sent a confirmation of payment for the membership fee.

§ 6 Membership Obligations

(1) As a Paid Member you agree not to transmit any illegal or unlawful contents in text or in picture. You are particularly obliged not to publish any contribution

• that would constitute a crime or administrative offence,
• that infringes copyrights, trademark rights or competition regulations,
• that infringes the Legal Services Act (Rechtsdienstleistungsgesetz),
• that has offending, racist, discriminating or pornographic content,
• that contains advertisements.

(2) A breach of the obligations stated above entitles SDN to delete or modify the respective contributions and to block the Paid Member access. The membership can be frozen for an appropriate period of time. SDN remains entitled to claim for further damage caused by violation of this duty.

(3) SDN has the right to delete contributions of a Paid Member that may contain a statutory violation.

(4) SDN has the right to be indemnified by the Paid Member against third party claims due to a statutory violation by the Member. The Paid Member is obligated to support SDN in defending the claim of respective demands and bear the costs for an adequate legal defense.

(5) Comments and other contributions that are published have to be factually and respectful to other Members. In case of offences SDN is entitled to delete the contributions and block the Paid Member access. When it comes to a severe case SDN is entitled to freeze the membership for an appropriate period of time.

(6) In case the membership is frozen the Paid Member cannot enforce a right derived from the membership.

§ 7 Limitation of Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

(2) The SDN assumes no liability or responsibility for the accuracy, completeness, reliability, up-to-dateness and usefulness of the provided content of the respective Paid Members. Please note that statements of fact and opinion are made on the responsibility of the authors alone and do not represent the views of the SDN.

(3) Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies for legal representatives and vicarious agents of the SDN.

(4) The liability for the following matters are not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 8 Transfer of Usage Rights

The copyright remains with the Paid Member. Paid Members grant SDN the right to make their contributions permanently accessible to the public. The SDN has the right to move or connect discussion topics or contributions to other contents. By posting any contribution the Member transfers a non-exclusive temporally and spatially unlimited usage right to the SDN within the scope of their object of their company.

§ 9 Termination of Membership

(1) Upon registration, you can choose between two options of terminating the membership.

(1.1.) You can choose to become a Paid Member for only one year, by deactivating the “Automatic renewal of membership" option during registration or by disabling the “automatic renewal" in your member dashboard prior to the last day of your SDN membership. This means the membership will terminate automatically at the end of the year in case you do not extend the membership explicitly for another. You will automatically become a Community Follower. 

(1.2.) The other option is an ongoing membership that continues automatically. If you do not deactivate the “Automatic renewal of membership" option during registration or disable the “automatic renewal" in your member dashboard prior to the last day of your SDN membership, your membership will continue on, uninterrupted. In case you choose this option, we will send you a reminder email letting you know that your membership will automatically renew unless you take action via your member dashboard. 

(2) In case of good cause, in particular in the event of violation of membership obligations stated in § 5 of these Terms and Conditions - Membership, the SDN is entitled to promptly close access to the Member and terminate the membership without setting a period of notice.

(3) As a result of the termination, the SDN is entitled but not obligated to delete the contributions of the Paid Member on the site. Moreover, SDN will close the member access to member benefits. 

(4) After termination, the member is still able to login and use the website as a free Community Member. In this case, the “Terms & Conditions – Community Membership” will apply.

(5) After expiry of deadlines, as per tax-related and commercial regulations, your personal data will be deleted unless you have expressly consented to its further use.

§ 10 Final Provisions

(1) The language of the contract shall be English.

(2) The laws of the Federal Republic of Germany apply exclusively.

(3) This choice of law only applies to consumers only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.

(4) The sole place of fulfillment for delivery, performance and payment is Cologne if the Paid Member is an entrepreneur in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch).

(5) In case the Paid Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

(6) If any provision in these terms and conditions shall be held to be illegal, invalid or unenforceable, in whole or in part, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of these terms and conditions and the legality, validity and enforceability of the remainder of these terms and conditions shall not be affected.

(7) With the beginning of 2016, the European Commission provides you with an European Online Dispute Resolution platform. Our Email address is info@service-design-network.org.

 

Terms & Conditions – Community Follower

§ 1 Introduction

(1) The Service Design Network (hereinafter referred to as the “SDN”) welcomes everyone interested in service design to become a Member of the network. You have the option to choose between the paid memberships or a free Community Follower status (hereinafter referred to as “Community Follower”).

(2) For the Community Follower no fee applies. Please note that as a  Community Follower you may only post comments to contributions posted by Paid Members.

(3) These “Terms & Conditions - Community Follower” apply exclusively for the use of the SDN website as a Community Follower. The use of the SDN website is only permitted in case the Community Follower accepts these conditions.

(4) For using the website as a Paid Member, the “Terms & Conditions – Membership” apply.

(5) We may change these terms and conditions at any time without notice by updating this page and if you continue to access or use this website we will consider that you have accepted any changes.

(6)For any questions you can get in touch with us via email info@service-design-network.org or by mail to:

Service Design Network Office
Mülheimer Freiheit 56
51063 Cologne
Germany

§ 2 Registration

(1) You will become a Community Follower once you have successfully registered as such. To register, you need to fill in the registration form online. By clicking the “Submit” – button you become an official Community Follower. You will have to agree to these Terms & Conditions – Community Follower.

(2) Please note that the creation of a Community Follower account may take a few hours. Our system will send your log-in details via email. Please make sure to check your spam folder in the event you do not receive as the message may have been marked as spam.

(3) By sending this email to you, we conclude the Community Follower-status.

(4) We reserve the right to conclude this contract with any potential Follower which means that you cannot claim Community Follower-status.

(5) The Community Follower is not permitted to leave the access details to a third person. The Community Follower is responsible for keeping the access data confidential and preventing unauthorized use by third parties.

§ 3 Marketing communications

By becoming a Community Follower, you agree to the Service Design Network storing and processing your contact information in accordance with our Privacy Policy.

The SDN follows GDPR regulations concerning all marketing related activities. Newsletters, email correspondence and all other online communication require your agreement to receive.

You can opt-out of our marketing communications at any time by clicking on the unsubscribe link in the footer of any email you receive from us, or by contacting us at media@service-design-network.org.

We will not share your information with any third party, with the exception of our newsletter provider (if you have opted in to receive), MailChimp. We use MailChimp as our marketing automation platform. By subscribing to a newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. Through MailChimp, we also gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our newsletter's performance.

§ 4 Membership Obligation

(1) As a Community Follower you agree not to transmit any illegal or unlawful contents in text or in an image. You are particularly obliged not to publish any contribution

• that would constitute a crime or administrative offence,
• that infringes copyrights, trademark rights or competition regulations,
• that infringes the Legal Services Act (Rechtsdienstleistungsgesetz),
• that has offending, racist, discriminating or pornographic content,
• that contains advertisements.

(2) A breach of the obligations stated above entitles the SDN to delete or modify the respective contributions and to block the Community Follower access. The Community Follower can be frozen for an appropriate period of time. The SDN remains entitled to claim for further damage caused by a violation of this duty.

(3) The SDN has the right to delete contributions of a Community Follower that may contain a statutory violation.

(4) The SDN has the right to be indemnified by the Community Follower against third party claims due to a statutory violation by the Community Follower. The Community Follower is obligated to support SDN in defending the claim of respective demands and bear the costs for an adequate legal defence.

(5) Comments and other contributions that are published have to be factually and respectful to other Members/Followers. In the case of offences, the SDN is entitled to delete the contributions and block the Community Follower access. When it comes to a severe case the SDN is entitled to freeze the Community Follower for an appropriate period of time.

(6) In case the Community Follower is frozen the Community Follower cannot enforce a right derived from the Community Follower-status.

§ 5 Limitation of Liability

To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

The SDN assumes no liability or responsibility for the accuracy, completeness, reliability, up-to-dateness and usefulness of the provided content of the respective Community Members. Please note that statements of fact and opinion are made on the responsibility of the authors alone and do not represent the views of the SDN.

Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies to legal representatives and vicarious agents of SDN.

The liability for the following matters is not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for the negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 6 Transfer of Usage Rights

The copyright remains with the Community Follower. Community Followers grant the SDN the right to make their contributions permanently accessible to the public. SDN has the right to move or connect discussion topics or contributions to other contents. By posting any contribution, the Community Follower transfers a non-exclusive temporally and spatially unlimited usage right to SDN within the scope of their object of their company.

§ 7 Termination of Membership

(1) In case of good cause, in particular in the event of violation of membership obligations stated in § 3 of these Terms and Conditions - Community Follower, SDN is entitled to promptly close the access of the Community Member and terminate the Community Follower without setting a period of notice. 

(2) As a result of termination the SDN is entitled but not obligated to delete the contributions of the Community Follower on the site. Moreover, the SDN will close the Community Follower access.

(3) As a Community Follower you can terminate your account any time. Your inquiries to delete your account can be directed to the following email address: info@service-design-network.org or via mail to:

Service Design Network Office
Mülheimer Freiheit 56
51063 Cologne
Germany

(4) After expiry of deadlines as per tax-related and commercial regulations these data is deleted unless you have expressly consented to its further use.

§ 8 Final Provisions

(1) The language of the contract shall be English.

(2) The laws of the Federal Republic of Germany apply exclusively.

(3) This choice of law only applies to consumers only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.

(4) The sole place of fulfilment for delivery, performance and payment is Cologne if the Community Member is an entrepreneur in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch).

(5) In case the Community Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

(6) If any provision in these terms and conditions shall be held to be illegal, invalid or unenforceable, in whole or in part, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of these terms and conditions and the legality, validity and enforceability of the remainder of these terms and conditions shall not be affected.

(7) With the beginning of 2016 the European Commission provides you an European Online Dispute Resolution platform. Our email address is info@service-design-network.org.

 

Terms & Conditions – SDN Accreditation

§ 1 Introduction

(1) The Service Design Network (hereinafter referred to as the “SDN”) welcomes all individuals and organisations who have met established criteria and competencies within the field of service design to become accredited by the SDN (hereinafter referred to as „SDN Accredited”).

(2) We may change these terms and conditions at any time by updating this page and we will actively inform you about changes. We will consider that you have accepted changes if you do not object.

(3) For any questions you can get in touch with us via email accreditation@service-design-network.org or by mail to:

Service Design Network Office
Mülheimer Freiheit 56
51063 Cologne
Germany

§ 2 SDN AccreditATION PROGRAMME

The SDN Accreditation Programme is an independent verification confirming that you have met established criteria and competencies within the field of service design.

We offer four levels of accreditation:

• Service Design Practitioner
• Service Design Professional
• Service Design Master
• Service Design Organisation

§ 3 REGISTRATION

(1) By registering for the Accreditation, a free “Community Membership” account will be created and the “Terms & Conditions - Community Membership” is automatically accepted.

(2) In case you are a Member or Community Member, you can login into the website and apply to become SDN Accredited via your member dashboard. By starting filling the accreditation self-assessment and by clicking on the “Next” button, you register to become SDN Accredited.

§ 4 APPLICATION

(3) By clicking on the “Submit my self-assessment for review” button you apply to become SDN Accredited. You will have to agree to these Terms & Conditions. You will receive a notification that you have applied. Please make sure to also check your spam folder in case the message has been marked as spam.

(4) Our system will forward your application to the Accreditation Committee after we have received your application fee of 180 Euro.

(5) The Accreditation Committee will evaluate your self-assessment. In case of positive evaluation, you will be invited for an interview. In case of successfully passing the interview, you will be given the title SDN Accredited as soon as the accreditation fee has been drawn from your credit card.

(6) SDN Accredited status is active for a 24 months period starting from the date of accreditation. After two years a simplified re-accreditation is available.

(7) SDN Accredited individuals and organisations are not permitted to leave the access details and benefits like badges, certificates, discount codes to a third person and are responsible for keeping the access data confidential and preventing unauthorised use by third parties.

(8) SDN Accredited individuals automatically become SDN professional members for a period of 2 years. By applying for the SDN Accredited status the “Terms & Conditions - Membership” is automatically accepted.

§ 5 Price Components and Methods of Payment

(9) The accreditation costs, in total, €1,620 (including VAT) for existing SDN members. Non-members pay €1,800 (including VAT). The total price of accreditation includes the application fee and accreditation fee. 

(10) An application fee of €180 will be billed to your provided credit card when you submit your application for review. 

(11) Once you receive the confirmation of your official accreditation, the accreditation fee is billed once-off at the start of your two-year accreditation period. The two-year accreditation fee costs €1,440 (including VAT) for existing SDN members. Non-members pay €1,620 (including VAT). This fee includes a two-year SDN Professional Membership worth €360.

(12) You can only pay with a credit card.

(13) We offer group discounts for three or more individuals from the same organisation. Please contact us at accreditation@service-design-network.org to discuss a group-rate discount.

(14) Special discounts off the regular price might also apply during specific promotional campaigns organised by SDN. Details of specific promotions will be shared with the community via the SDN Accreditation newsletter and across SDN media channels.

§ 6 Marketing communications

By registering or applying to become SDN Accredited, you agree to the Service Design Network storing and processing your contact information in accordance with our Privacy Policy.

The SDN follows GDPR regulations concerning all marketing related activities. Newsletters, email correspondence and all other online communication require your agreement to receive.

You can opt-out of our marketing communications at any time by clicking on the unsubscribe link in the footer of any email you receive from us, or by contacting us at media@service-design-network.org.

We will not share your information with any third party, with the exception of our newsletter provider (if you have opted in to receive), MailChimp. We use MailChimp as our marketing automation platform. By subscribing to a newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. Through MailChimp, we also gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our newsletter's performance.

§ 7 SDN Accredited Obligations

(1) As an SDN Accredited you agree not to transmit any illegal or unlawful contents in your application. You are particularly obliged not to distribute any contribution:

• that would constitute a crime or administrative offence,
• that infringes copyrights, trademark rights or competition regulations,
• that infringes the Legal Services Act (Rechtsdienstleistungsgesetz),
• that has offending, racist, discriminating or pornographic content,
• that contains advertisements.

(2) As an SDN Accredited you confirm that all information is given honestly and after the best of your knowledge.

(3) As an SDN Accredited you commit to refer in your training to the SDN Service Design Glossary as baseline for terminology and definitions.

(4) SDN has the right to withdraw your accreditation at any time.

(5)  SDN has the right to delete contributions of a Member/ SDN Accredited that may contain a statutory violation.

(6)  SDN has the right to be indemnified by the Member/ SDN Accredited against third party claims due to a statutory violation by the Member. The Member is obligated to support SDN in defending the claim of respective demands and bear the costs for an adequate legal defence.

§ 8 Limitation of Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

(2) SDN assumes no liability or responsibility for the accuracy, completeness, reliability, up-to-dateness and usefulness of the provided content of the respective SDN Accredited. Please note that statements of fact and opinion are made on the responsibility of the authors alone and do not represent the views of SDN.

(3) Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies for legal representatives and vicarious agents of SDN.

(4) The liability for the following matters are not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 9 Transfer of Usage Rights

The copyright remains with the SDN Accredited. SDN Accredited grants SDN the right to make their contributions accessible to the public.

§ 10 Termination of Accredited Status

(1) The SDN Accredited status and the SDN membership automatically terminate after 24 months unless a re-accreditation has taken place. The membership with SDN can be prolonged without re-accreditation if desired. If the accreditation and/or the membership are not prolonged, the SDN Accredited is still able to login and use the website as a free Community Member. In this case, the “Terms & Conditions – Community Membership” will apply.

(2) In case of good cause, in particular in the event of a violation of membership obligations stated in § 5 of these Terms and Conditions - Membership, SDN is entitled to promptly close the access of the Member and terminate the membership without setting a period of notice.

(3) As a result of termination, the SDN is entitled but not obligated to delete the contributions of the Member on the site. Moreover SDN will close the member access.

(4) After expiry of deadlines as per tax-related and commercial regulations, your personal data will be deleted unless you have expressly consented to its further use.

 

 

Terms & Conditions – E-Shop – Conditions of Sale

§ 1 Scope of applicability

(1) The following conditions of Sale govern the sale of our publications to you, including journals, books and reports.

(2) These goods are cultivable as .pdf-versions or as print and delivered versions.

(3) Some of the print and delivered versions are in stock, others will be printed on demand.

(4) The publications that are printed on demand will be printed and delivered by Hundt Druck GmbH, Zülpicher Straße 220, 50937 Köln.

(5) Please read through our conditions carefully before you place an order on this Website.

(6) We may change these terms and conditions at any time without notice by updating this page and if you continue to access or use this website we will consider that you have accepted any changes.

(7) For any questions you can get in touch with us via E-mail publications@service-design-network.org or by mail to:

Service Design Network Office
Mülheimer Freiheit 56
51063 Cologne
Germany

 § 2 Conclusion of contract and delivery

(1) There are two different categories of ordering our journals. You can either click on the “Buy printed copy” button or click on the “Download PDF” button.

(2) By clicking on the respective button, inserting all demanded personal/transaction  information – and in terms of ordering a printed on demand copy by clicking on PLogos Verlag Berlin GmbH “Pay” button – you offer us to buy the chosen publications(s) from us. Your order is legally binding.

(3) SDN Members have the possibility to buy at no charge some of the publications using the “Download PDF" button. After clicking on this button you will be provided with a link immediately in order to download the .pdf-version of the selected item(s). You can download this file only once. By providing you with this link we accept your offer and conclude the contract of sale for the respective item.

(4) If you buy a publication using the “Buy printed copy”-button we will process your order and dispatch it to the delivery address that you indicated in the order-transaction without respite after the payment process is done and if the ordered items are in stock. Then you will receive an Email containing the bill.

(5) If you buy an issue that is printed on demand, our print-on-demand cooperation-partner Logos Verlag Berlin GmbH will wind up your order transaction. That means Logos Verlag Berlin GmbH, will dispatch and deliver the item(s) you selected and ordered. Payments are made directly in the framework of its website (www.logos-verlag.de/touchpoint). Valid coupons that were authorised by us can be used only in this category of ordering. Terms and Conditions of Logos Verlag Berlin GmbH will apply for these order transactions.  

(6) Concerning the “Buy-printed-copy”- order, only by dispatching the selected items to you – either by us or by Logos Verlag Berlin GmbH – we accept your offer and conclude the contract of sale for these items. Shipping fee has to be paid by you in any case.

(7) We normally dispatch your order in one package. We reserve the right to dispatch your order in more than one package if this is necessary, e.g. due to the size of your order or the amount of selected products. In this case each dispatch will conclude a separate contract of sale in regard to the respective item(s) in that package.

(8) Your contract is with Service Design Network gGmbH, Mülheimer Freiheit 56, 51063 Köln (Cologne), Germany in any case.

(9) If the selected item(s) or the amount of this item placed in your order is out of stock we will inform you about this circumstance immediately.

(10) In case of temporary unavailability we will dispatch your order as soon as possible.

(11) In case of durable unavailability we will accept your offer concerning the deliverable item(s) or amount by dispatching this/these item(s). In regard to the undeliverable items we will refrain from issuing a declaration of acceptance. In this case the money paid for the undeliverable items will be refunded on your credit card without respite.

§ 3 Payment

(1)The available methods of payment depend on the respective ordering category.

(1.1.) If we proceed with your offer, we only accept payments via credit card.

(1.2.) If Logos Verlag Berlin GmbH proceeds your offer there will be different kinds of payment methods which will be denoted during the ordering process. In any case the amount you will be charged will be shown on the overview of the order. Logos Verlag Berlin GmbH is liable for this payment process. As soon as Logos Verlag Berlin GmbH indicates that your buying process has been completed it will wind up your order.

Any enquiries concerning the ordering and payment process should be addressed to Logos Verlag Berlin GmbH. Please see www.logos-verlag.de/touchpoint for contact details.

(3) You can only acquire property of any delivered goods until payment has been fully made.

§ 4 Right of Cancellation

(1) Under German law consumers as defined in § 13 of the German Civil Code (BGB) have a right of cancellation in case of distance selling contracts (§§ 312 g, 355 BGB). This statutory right to cancel for distance selling contracts does not exist or lapses prematurely especially in the following cases:

(2) The delivery of newspapers, journals or magazines with the exception of subscription contracts in reference to § 312 g II sentence 1 No. 7 BGB. This means that there is no right to cancel your contract in case you order a printed copy of our Touchpoint-journal. Any order of the printed version of the Touchpoint-journal is therefore binding and you cannot revoke the offer you placed.

(3) The supply of digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.G. on a CD or DVD) if the consumer expressly accepts and at the same time confirms prior to his order that we should begin delivering the content right after the conclusion of the contract. Furthermore a cancellation is no longer technically possible once delivery has started. By ordering a digital copy of our publications (“Download PDF”) you accept and confirm that we should start delivering the content in the moment of concluding the contract.

§ 5 Statutory warranty rights

(1) Customers in the European Union (EU) have statutory warranty rights referring to the applicable legal regulations, in particular to §§ 434 ff. BGB.

(2) To make a complaint or make use of these warranty rights please contact us at Service Design Network gGmbH, Mülheimer Freiheit 56, 51063 Köln, Germany, or via Email at info@service-design-network.org.

§ 6 Limitation of Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

(2) Claims for damages are excluded unless otherwise agreed below. This exclusion of liability also applies for our legal representatives and vicarious agents.

(3) The liability for the following matters are not limited or excluded: The liability arising from the German Product Liability Act (Produkthaftungsgesetz), liability for assuming a guarantee, liability in case of violation of essential contractual obligations (cardinal obligations), liability for injury to life, body and health and liability for gross negligence and willful misconduct. The same applies to liability for negligence of the vicarious agent or the legal representative. In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

§ 7 Final provisions

(1) The language of the contract shall be English.

(2) All contracts are governed by German law to the exclusion of the UN-Convention on Contracts for the International Sale of Goods (CISG).

(3) This choice of law only applies to consumers only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.

(4) The sole place of fulfilment for delivery, performance and payment is Cologne if the customer is an entrepreneur in the sense of § 14 German Civil Code (Bürgerliches Gesetzbuch).

(5) In case the Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

(6) If any provision in these terms and conditions shall be held to be illegal, invalid or unenforceable, in whole or in part, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of these terms and conditions and the legality, validity and enforceability of the remainder of these terms and conditions shall not be affected.

(7) With the beginning of 2016 the European Commission provides you an European Online Dispute Resolution platform. Our email address is info@service-design-network.org.

 

 

Terms & Conditions - Service Design Global Conference

§ 1 Introduction

(1) We, the Service Design Network (SDN), invite you to the Service Design Global Conference (SDGC). The event begins with the pre-conference workshop day and is followed by two conference days. You can find all necessary information on our conference webpage.

(2) Consider that by booking your participation in the Service Design Global Conference (SDGC), you agree to be bound by these terms and conditions.

§ 2 Scope of applicability

(1) The following conditions of ticketing govern the sale of our conference tickets to you.

(2) Please read through our conditions carefully before you place an order on the conference webpage.

(3) We may change these terms and conditions at any time without your notice by updating this content and if you continue to access or use this website we will consider that you have accepted any changes.

§ 3 Types of Tickets

(1) For your attendance at SDGC the Service Design Network provides different types of tickets as you can learn from our conference webpage. In order to buy a ticket, please go to the ticket section of the webpage or click on the 'Tickets' button. You will be linked to our online platform partner’s page where you choose your type of ticket and fill in your attendee information. 

(1.1) Tickets for members: If you are a paying SDN-Member and have a valid membership (either as a SDN Student-Member, SDN Professional-Member, SDN Corporate/Academic-Member or SDN Accredited-Member) you are entitled to a a discount on your ticket. The ticket is valid for 2 days of the conference and excludes workshops. An individual ticket discount-code or a promo code might be sent to your provided email address or published on the ticketing page - depending on the ticket type. This code is part of the attendee information and needs to be entered amongst other attendee information when completing the ticket-buying-process. The event officially starts with the first day of the conference. There is no legal right to claim admittance. Student-Members need to provide a valid student ID in order to attend the conference. 

(1.2.) Tickets for non-member: Non-Members are considered as people or institutions that do not have SDN-Membership or their membership expired.

(1.3.) Tickets for students:  Student-Members need to provide a valid student ID in order to attend the conference. The Service Design Network does not consider PhD candidates as students. Therefore, as a PhD candidate, you are not entitled to register for a student ticket. 

(1.4.) For our “early birds,” we offer special ticket prices since the programme is not formatted at that time. Registration period, as well as availability, are limited. There is no right to cancel or return your ticket. You may transfer your ticket. Please see § 8 for details.

§ 4 Conclusion of contract and delivery

(1) Regarding our ticket-buying-process, we make use of our cooperation-partners Wix and RingCentral (formerly known as Hopin). These providers process our whole booking and online event platform management process for the conference.

(2) After filling in the attendee information via the secured website you need to give us further registration information. You have to insert all the required information to proceed with your booking. Please make sure that this information is valid and true. SDN reserves the right to refuse your admittance in case of false information. Having read through and confirming our Terms & Conditions and Privacy Policy you can enter your payment details.

(3) The ticket-offers presented on our website are made without obligation and are not offers within the meaning of the law. If customers wish to acquire a ticket for the selected event, they must initiate the ticket-buying-process by entering the attendee information.

(4) By finalising your registration process, you send us a legally binding offer to buy the chosen ticket from us.

(5) By sending you the confirmation email we accept your offer to buy the tickets. This email especially contains a summary of your registration information and ticket type you purchased. 

(6) The offered prices for the tickets are the final prices including VAT, where applicable.

§ 5 Payment

(1) To complete your registration and the ticket-buying-process you have the option to pay with different types of credit cards or via PayPal.

§ 6 Service Design Global Conference related communications

(1) By registering for the Service Design Global Conference, you agree to Service Design Network storing and processing your contact information in order for you to receive information related to the conference via email, in accordance with our Privacy Policy and GDPR.

(2) Your email address is only used in order to provide you information related to the conference, workshops and any other related events and you agree that you may be contacted by our conference team. Your denoted name and any additional information you provide during registration (e.g. Country) might be used in order to personalise the email.

(3) We will not share your information with any third party, with the exception of our ticketing-ordering/payment service provider and online hybrid event platform provider. We only use your personal data to organise and perform this event. We do not have any influence on the data-handling of third-party providers. If you have any queries about this, please contact us at conference@service-design-network.org.

§ 7 Cancellation policy

(1) If you are a consumer you have a right to cancel your order basically in reference to §§ 312g, 355 of the German Civil Code (BGB). Considering contracts which involve ticket orders any right of consumers to cancel may lapse prematurely. In accordance with § 312g II sentence 1 No. 9 BGB there is no right of cancellation of your ticket order. Once you have bought a ticket, you are obliged to pay for it.

§ 8 Refund Policy

(1) All purchases of tickets are non-refundable. 

(2) In the event that the purchaser is a consumer and to whom the European Directive on Consumer Rights (Directive 2011 / 83/ EU) applies, this consumer is entitled to a cooling-off period of fourteen days which begins on the day of the purchase.

(3) Please consider that you may have the option to transfer your ticket to a third-party (see § 9).

(4) No refunds will be given to you if you fail to attend our event (no-show) or fail to be on time for whatever reason. Tickets are not taken back.

(5) In the unlikely case of cancellation of the event, we will inform you by email at the address you shared with us in your attendee information at any time prior to the event start date. In these cases, you will be entitled to withdraw from the contract and we will refund your ticket payment. We are limited to the amount that remains after credit card and payment processing fees have been incurred and deducted. We are not responsible for other expenses you have already made.

§ 9 Right to transfer the Ticket

(1) Up to a week prior to the official start of the event, you may transfer your ticket to a third party.

(2) In order to transfer your ticket please send us an email to conference@service-design-network.org containing your ticket and personal details and personal details of the third party you wish to transfer your ticket to. Third-party will be informed via email about this change and upon confirmation will be able to edit the details for conference attendance. 

(3) In case of sessions you have already chosen for the conference before transferring the tickets, they cannot be altered. Any amendments in session selection are not allowed once confirmed.

(4) The third-party must have the same status as you do and hypothetically must be able to choose the same type of ticket if he wanted to buy a ticket himself. For example, an SDN Student-Member-Ticket can only be transferred to another SDN Student-Member with a valid student-ID.

§ 10 Collection and Sharing of the attendee list

(1) We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research only relating to this event. In order to do this, you agree that we may share your information with our business partners and conference sponsors. You also agree that your contact information may be shared with other attendees of the conference for networking purposes through the app and online event platform.

(2) Please note, our online purchasing service provider and event platform provider manage ticket-ordering and payment process. We only use your personal data to organise and perform this event. We do not have any influence on the data-handling of these providers. If you have any queries about this, please contact us at conference@service-design-network.org.

§ 11 Liability

(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.

(2) We will perform any services with reasonable skill and care.

(3) Liability for claims of damages for contractual, quasi-contractual, tortious or other legal grounds is excluded.

(4) The above exclusions and limitations of liability will also apply in favour of our employees, agents and servants and other third parties used by us in the performance of the contract.

(5) Limitation of liability does not apply in case life, body or health is harmed or if harm is due to willful misconduct or grossly negligence or if the breach is due to non-fulfillment of an essential cardinal obligation; it will not apply if we have given a guarantee; nor will it apply for damages which are to be compensated under the German Product Liability Act (Produkthaftungsgesetz). In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.

(6) Furthermore, other mandatory legal claims on liability remain unaffected.

§ 12 Conference / Workshop Content

(1) In connection with all presentations, workshops, and other SDN-services during the conference, we do not accept responsibility for the provided content. Opinions expressed are those of individual speakers and not necessarily those of SDN.

§ 13 Change of the Program / Cancellation of Event

(1) We reserve the right to make changes to the program of the event. A change will be made for example in case an announced speaker is unable to attend the event and needs to be replaced.

(2) In the unlikely case of cancellation of the event, we will inform you by email at the address you shared with us in your attendee information at any time prior to the event start date. In these cases you will be entitled to withdraw from the contract and we will refund your ticket payment. We are limited to the amount that remains after credit card and payment processing fees, as well as the online platform provider registration fees have been incurred and deducted. We are not responsible for other expenses you have already made.

(3) SDN reserves the right to cancel, suspend or vary the operation of our obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdowns, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any event outside of SDN’s control. We shall not be held liable or cover your expenses for any breach of contract or tort resulting from such an event.

§ 14 Filming and Sound Recording

(1) We reserve the right to film, record, or photograph at the event for marketing purposes. By attending our conference you agree to be filmed, recorded and/or photographed. Furthermore, you agree to the use of videos, recordings, or images, in which you may be heard or seen. In addition, you give us permission to share and store these content on third-party platforms. If you do not want to be portrayed, please inform the photographer or recording staff at the event.

(2) It is prohibited to make videos of our event.

(3) You may take photos for your personal use only. Commercial use is only allowed with written prior permission by our authorised personnel.

§ 15 Data Protection

(1) We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research only relating to this event. In order to do this, you agree that we may share your information with our business partners and conference sponsors. You also agree that your contact information may be shared with other attendees of the conference for networking purposes through the app and online event platform.

(2) Please note, our purchasing service provider and hybrid event platform provider manage ticket-ordering and payment process. We only use your personal data to organise and perform this event. We do not have any influence on the data-handling of third-party providers. If you have any queries about this, please contact us at conference@service-design-network.org.

§ 16 General Notices

1) The language of the contract shall be English.

(2) All contracts are governed by German law to the exclusion of the UN-Convention on Contracts for the International Sale of Goods (CISG).

(3) This choice of law only applies to a consumer only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.

(4) In case the Member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

(5) Your conflicting or supplementary general terms and conditions will not form a component of the contract.

(6) If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

(7) With the beginning of 2016, the European Commission provides consumers a Link to the platform of the European Commission – a European Online Dispute Resolution platform. Our email address is conference@service-design-network.org. All enquiries relating to these Terms and Conditions should be directed to the above email address.

 

 

Terms & Conditions - SDN Academy 

§ 1 Introduction

(1) The Service Design Network (hereinafter referred to as “SDN”) welcomes all service design professionals to take part in the courses offered by the Service Design Network Academy (hereinafter referred to as “SDNA”).​

(2) Consider that by booking your participation in the SDNA, you agree to be bound by these terms and conditions (hereinafter referred to as “T&C”).​

§2 Scope of applicability

(1) The following conditions of ticketing govern the sale of our course-tickets to you.


(2) Please read through our conditions carefully before you place an order on this website.

​(3) We may change these terms and conditions at any time without your notice by updating this content and if you continue to access or use this website we will consider that you have accepted any changes.

§ 3 Conclusion of Contract and Delivery

​(1) Regarding our ticket-buying-process, we make use of our cooperation-partner Eventbrite and Thinkific. Eventbrite is a leading event booking service provider processing our whole booking process.
Thinkific is an online learning platform for on-demand content.

(2) After filling in the invitee information on this secured website you need to give us further registration information. You have to insert all required information to proceed with your booking. Please make sure that this information is valid and true. SDN reserves the right to refuse your admittance in case of false information. Having read through and confirming our T&C you can choose your way of payment.


(3) The ticket-offers presented on our website are made without obligation, and are not offered within the meaning of the law. If customers wish to acquire a ticket for the selected event, they must initiate the ticket-buying-process by entering the invitee information.


(4) By clicking the “Buy Now”-button you send us a legally binding offer to buy the chosen ticket from us.


(5) By sending you our confirmation email we accept your offer to buy. This email especially contains a summary of your registration information as well as your ticket confirmation. Please check the listed information and use the provided link which you can find beneath your registration information within the confirmation Email for amendments.

​(6) The offered price for the online-ticket is the final price including VAT.

​§ 4 Payment

​(1) To complete your registration and the ticket-buying-process you have the option to choose between different payment methods: credit or debit card, PayPal, SEPA Direct Debit, Sofort and Invoice.


§ 5 SDNA related communications

​(1) By registering for SDNA, you agree to Service Design Network storing and processing your contact information in order to receive information related to SDN Academy via email, in accordance with our Privacy Policy.

(2) Your email address is only used in order to provide you information related to SDNA. Your denoted name and any additional information you provide during registration (e.g. country) might be used in order to personalise the email.

​(3) We will not share your information with any third party, with the exception of our ticketing-ordering and payment service provider Eventbrite and Thinkific, and the course trainer. 

 (4) We only use your personal data to organise and perform this event. If you have any queries about this, please contact us at academy@service-design-network.org.

​§ 6 Cancellation policy

​If you are a consumer you have a right to cancel your order basically in reference to §§ 312g, 355 of the German Civil Code (BGB). Considering contracts which involve ticket orders any right of consumers to cancel may lapse prematurely. In accordance with § 312g II sentence 1 No. 9 BGB there is no right of cancellation of your ticket order. Once you buy a ticket, you are obliged to pay for it.

​§ 7 Refund Policy

(1) In terms you are unable to attend, it is necessary to contact us and inform our employees about these circumstances by no later than 30 days prior to the official start of the event.

 (2) A cancellation fee of 70 % of the paid ticket price will apply.

 (3) In terms you contact us and inform our employees about these circumstances less than 30 days prior to the official start of the event, no refund will be payable. Please consider that you may have the option to transfer your ticket to a third-party (read below § 8).

​(3) No refunds will be given to you if you fail to attend our event for whatever reason regardless of (1).​

§ 8 Right to transfer the Ticket​


(1) Up to one week prior to the official start of the event you may transfer your ticket to a third party.


​(2) In order to transfer your ticket please send us an email on academy@service-design-network.org containing your ticket and personal details and personal details of the third party you wish to transfer you ticket to.

 (3) The third party will be informed via email about this change.

​(4) The third party must have the same status as you do and hypothetically must be able to choose the same type of ticket if he wanted to buy a ticket himself. For example a member-ticket can only be transferred to another SDN member.

​§ 9 Collection and Sharing of attendee list

​
(1) We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research only relating to this event. 

​(2) Please note, our service providers, Eventbrite and Thinkific, manage the ticket-ordering and -payment process. We only use your personal data to organise and perform this event. 

​§ 10 Liability

​(1) To the maximum extent permitted by law, we accept no responsibility for any loss, which may arise from reliance on information contained in this website or other sites, which may be linked to our site from time to time.


​(2) We will perform any services with reasonable skill and care.


​(3) Liability for claims of damages for contractual, quasi-contractual, tortious or other legal grounds is excluded.


​(4) The above exclusions and limitations of liability will also apply in favor of our employees, agents and servants and other third parties used by us in the performance of the contract.


​(5) Limitation of liability does not apply in case life, body or health is harmed or if harm is due to willful misconduct or grossly negligence or if the breach is due to non-fulfillment of an essential cardinal obligation; it will not apply if we have given a guarantee; nor will it apply for damages which are to be compensated under the German Product Liability Act (Produkthaftungsgesetz). In the above matters, liability is unlimited. This applies for direct damages as well as for indirect damages.


​(6) Furthermore other mandatory legal claims on liability remain unaffected.

​§ 11 Change of the Programme / Cancellation of Event

​(1) We reserve the right to make changes to the programme of the event. 

​(2) In case of cancellation or postponement (in time and place), we will inform you by sending an email to the address that you shared with us in your invitee information at any time prior to the date of the event. In these cases you will be entitled to withdraw from the contract.


​(3) SDN reserves the right to cancel, suspend or vary the operation of our obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdowns, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any event outside of SDN’s control. We shall not be held liable or cover your expenses for any breach of contract or tort resulting from such an event.

​§ 12 Filming and Sound Recording

​(1) We reserve the right to film, record or photograph at the event for marketing purposes. By attending our conference you agree to be filmed, recorded and/or photographed. Furthermore you agree to the use of videos, recordings or images, in which you may be heard or seen. In addition you give us permission to share and store these contents on third-party platforms. If you do not want to be portrayed, please inform the photographer at the event.


​(2) It is prohibited to make videos on our event.


(3) You may take photos for your personal use only. Commercial use is only allowed with written prior permission by our authorised person.

​§ 13 Data Protection

​
(1) We will treat your personal information in accordance with data protection legislation. We will use your information for administration, communication and research only relating to this event. In order to do this we may share your information with our business partners.
 Your contact information may be shared with other attendees of the conference for networking purposes through the app.

(2) Please consider that Eventbrite provides you with the whole ticket-ordering and -payment process. Additionally, consider that RV Technologies manages your contact information. We only use your personal data to organise and perform this event. If you have any queries about this, please contact us at academy@service-design-network.org.

​§ 14 General Notices

​(1) All contracts are governed by German law to the exclusion of the UN-Convention on Contracts for the International Sale of Goods (CISG).


​(2) This choice of law only applies to consumers only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s usual residence is not deprived.


(3) In case the member is a merchant, the exclusive (and international) court of jurisdiction for all disputes resulting directly or indirectly from the contractual relationship is Cologne. In the case of cross-border contracts, this also applies for non-merchants. SDN reserves the right to call on any other internationally responsible court. This also applies to you – not being a consumer – not having your place of general jurisdiction in Germany or the EU or in case that your residence or habitual abode is unknown by the time a lawsuit is filed.

​
(4) Your conflicting or supplementary general terms and conditions will not form a component of the contract.


​(5) If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.


​(6) With the beginning of 2016 the European Commission provides consumers a Link to the platform of the European Commission – an European Online Dispute Resolution platform. Our email address is academy@service-design-network.org.  All enquiries relating to these T&Cs´ should be directed to the above email address.