What if data-enabled experiences were embedded into our actual communities and neighbourhood environments of Glasgow in 2032?

Fast Stream (FS) is the civil service’s scheme to provide graduates, career changers, and people in the civil service a fast track into leadership. Their goals are to optimise diversity in their organisation and identify candidates with leadership potential.

Our challenge was to provide a co-design framework and facilitation to support the client to achieve their Indigenous youth engagement goals within the Planet Youth initiative.

This service co-design project set out to create a “kin-first” approach at a government agency tasked with the safety of children and youth in a US state of over 7 million people.

This project shows how the police in a European country takes a service design approach to strengthen the outside–in perspective in their governance, development and daily operations

In late 2022, a major UK government department wanted to establish a clear long-term vision for how people in prison are settled into prison, prepared for release and resettled back into the community.

In 2018, PubMed, the world’s largest biomedical and life sciences journal citation database and search engine, needed a redesign. NCBI asked us to inform and validate a re-platforming effort that they internally referred to as “PubMed Labs.”

The challenge for BBK was to give support in the creation of the service and experience so that these companies could implement the sanitary protocol and its iniciativas during the COVID crisis. All of this with the objective to take care of the workers and the nearby communities, besides reactivating the industry.

At the centre of this global debate, farmers feel like they live in a paradox; they feel pride in feeding the planet but guilty of polluting it. While the European Green Deal sets the direction, farmers are left on their own to find effective solutions for their businesses. We are only at the early stages of measuring GHG, and most solutions connected to public funding are centred around organic farming.

In 2021 a design and innovation consultancy and a national membership body for the third sector in Wales (the client) co-led a nationwide, participatory futures and system change project with the whole of the voluntary and charitable sector in Wales.

Universal Credit represented the biggest change to the UK benefits system in years. Six benefits were amalgamated into one. Housing Benefit was no longer paid directly to the landlord. This risked residents making late payments or no payment of rent at all.

Philadelphians facing homelessness arrive at the City’s access sites in their most vulnerable state. Staff can experience vicarious trauma while helping those in need. What do trauma-informed services look like for people experiencing homelessness and staff who support them?

In this age of accelerating climate change and a fast growing global population how might policy makers and sustainability experts encourage awareness and behavior change in people to eat more sustainable food.

Compensation Funds are private non-profit organizations of the Chilean Social Security System, providing social benefits and products that favour the welfare and individual development of their affiliates/pensioners/families. Challenge: Improve the affiliate experience.

Use service design to increase effective the adoption rate through an optimization of the pet adoption service and provide adopters with proper assistance, at the same time lightening the burden of staff and making better use of the kindness of volunteers.

Innovationsguiden is a project that aims to support and reinvigorate the Swedish public sector. Our brief was to provide support to public organisations who wanted to strengthen their employees' innovation skills and create new and better public services.