Latest case studies

Case Study Essense: Service Design Airport Experience - Commercial Journey Vision

Essense: Service Design Airport Experience - Commercial Journey Vision


Service Designer: Essense

Service Provider: Schiphol Group - (Amsterdam Schiphol Airport)

Industry: Transportation

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Case Study Mahi-Mahi Project: Redesigning the In-School Canteen Experience

Mahi-Mahi Project: Redesigning the In-School Canteen Experience


Service Designer: Apitropik

Service Provider: Askora Plus S.L.

Industry: Commercial Services

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Case Study Money Coaching: Capital One Changes Conversation With its Customers

Money Coaching: Capital One Changes Conversation With its Customers


Service Designer: Capital One

Service Provider: Capital One, Capital One Cafés

Industry: Financial Services

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Case Studies: Retail Carouge: Mapping Opportunities to Satisfy the City's Various Stakeholders

Carouge: Mapping Opportunities to Satisfy the City's Various Stakeholders


Service Designer: Enigma Lab

Service Provider: The City of Carouge

Industry: Retail

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Case Studies: Government On the Same Page: New Comms Tool Manages Change in Nursing Home Agency

On the Same Page: New Comms Tool Manages Change in Nursing Home Agency


Service Designer: Oslo School of Architecture and Design, Master's degree

Service Provider: Sykehjemsetaten (Nursing Home Agency, Oslo)

Industry: Healthcare

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Case Study IoT Service Kit: Supports Development of Technology-Based Services

IoT Service Kit: Supports Development of Technology-Based Services


Service Designer: Futurice GmbH

Service Provider: Futurice GmbH

Industry: Professional Services/Other

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Case Studies: Other Kingdom: Progressive Gaming Tool Helps Define Service Design Strategies

Kingdom: Progressive Gaming Tool Helps Define Service Design Strategies


Service Designer: Knight Moves

Service Provider: Knight Moves

Industry: Not applicable

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Case Studies: Government Local Swedish Government Implements Radical Change

Local Swedish Government Implements Radical Change


Service Designer: Doberman

Service Provider: SKL (Swedish Association of Local Authorities and Regions)

Industry: Government

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Latest case studies

Case Study Innovating in Cancer Care

Innovating in Cancer Care


Service Designer: Savannah College of Art and Design

Service Provider: Healthcare Providers (General)

Industry: Not applicable

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Case Study Kudoz: New Learning Platform With/For People with Cognitive Disabilities

Kudoz: New Learning Platform With/For People with Cognitive Disabilities


Service Designer: InWithForward

Service Provider: posAbilities , Burnaby Association for Community Inclusion, Simon Fraser Society for Community Living

Industry: Government

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Case Study Improving Communication and Task Execution in Nursing Homes

Improving Communication and Task Execution in Nursing Homes


Service Designer: The Oslo School of Architecture and Design, Master's degree, Liz LeBlanc

Service Provider: Utviklingssenter for sykehjem i Oslo (Center for Development of Institutional and Home Care Services in Oslo)

Industry: Government

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Case Study Project Circular Economy: Using Furniture Company Opendesk as a Case Study

Project Circular Economy: Using Furniture Company Opendesk as a Case Study


Service Designer: Royal College of Art, Master's degree; Andrea Fischer, Mariana Pedrosa

Service Provider: Opendesk

Industry: Retail

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Case Studies: Government Prototyping Change Within the Employment Agency of Sweden

Prototyping Change Within the Employment Agency of Sweden


Service Designer: Transformator Design Group AB

Service Provider: Arbetsförmedlingen, The Employment Agency of Sweden

Industry: Government

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Case Study City of Helsinki: Upgrading HR Performance and Development Discussion Model

City of Helsinki: Upgrading HR Performance and Development Discussion Model


Service Designer: Hellon

Service Provider: City of Helsinki

Industry: Government

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Case Studies: Other Design-driven Transformation- Deutsche Telekom

Design-driven Transformation- Deutsche Telekom


Service Designer: Not applicable

Service Provider: Not applicable

Industry: Not applicable

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Case Studies: Government City of Melbourne: Accessibility for Those With Disabilities

City of Melbourne: Accessibility for Those With Disabilities


Service Designer: Today Strategic Design (formerly Studio Thick)

Service Provider: City of Melbourne

Industry: Government

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