How City Halls are adopting Service Design

Join SDN for a series of brief talks followed by a Q&A with four Chicago-based designers (Kelly Costello, Mark Jones, Ruben Ocampo, Brianna Sylver) who have coached cities on the use of design methods as part of the 2018 U.S. Mayors Challenge, one of Bloomberg Philanthropies' flagship programs.

Light drinks and snacks will be provided.

About the 2018 U.S. Mayors Challenge

The 2018 U.S. Mayors Challenge is a nationwide competition that encourages city leaders to uncover bold, inventive ideas that confront the toughest problems cities face. Thirty-five cities were selected from a pool of more than 320 applications to participate in this program. These Champion Cities went through a six-month prototype development and testing phase, with the support of a coach and grant funding of $100,000 provided by Bloomberg Philanthropies.

About the speakers

Kelly Costello is the CEO of Panorama Innovation, a firm that helps companies create innovative products and services through a deeper understanding of people and the future. She also serves as adjunct faculty at Northwestern University.

Mark Jones is the founder of SD Lab, a firm that brings Service Innovation to organizations seeking to rethink how they serve their customers.

Ruben Ocampo is the founder of Conic Group, a Chicago-based innovation consulting firm. He is a thought leader in the areas of Innovation Strategy, Strategic Facilitation and Human Centered Design. He is also an adjunct faculty at the IIT Institute of Design.

Brianna Sylver is the founder and President of Sylver Consulting, an international innovation research and strategy firm operating at the intersection of market research, user experience and strategy.

About Gensler

Gensler is a global architecture, design and strategy firm uniting 6,000 professionals in 50 offices on five continents to serve the needs of over 4,300 clients. As the World’s leading design firm, we have an opportunity—and a responsibility—to create a better world through the power of design. Gensler has been in Chicago for over 20 years. Our team here is a diverse mix of over 320 trans-disciplinary professionals, currently delivering projects as diverse as the renovation of the Old Post Office and Willis Tower to creation of the innovative Shirley Ryan Ability Lab to Chicago’s hottest new restaurant of 2019, Tied House.