Headline Black Swan Events: Service Design to Prepare for the Future

Black Swan Events: Service Design to Prepare for the Future

Our expert panel of Service Design practitioners discuss and share their learnings from various Service Design case studies, Transformational projects, as well as tools and methodologies, such as Future-Casting and Strategic Foresights, to prepare businesses with new and unexpected business environments.

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Headline The Next-Gen Service Designer

The Next-Gen Service Designer

A panel of service design, and education experts from around the world including Mauricio Manhaes, Ph.D, Jennifer Abernathy, Marc Fonteijn, and Colin Proctor.

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Headline Journey Maps OPS: A customer-centric management for agile teams

Journey Maps OPS: A customer-centric management for agile teams

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.

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Latest Chapter Events

Chapter events Journey Management: The evolution of mapping tools with Jochem van der Veer

Journey Management: The evolution of mapping tools with Jochem van der Veer

We need a blueprint. And a new User Journey map. And can we combine those 3 Journey Maps? But not in the third blueprint?

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Chapter events Exit Strategies & Unhappy Paths: The Forbidden Topic with Anne Dhir

Exit Strategies & Unhappy Paths: The Forbidden Topic with Anne Dhir

Nobody wants to talk about it. Nobody even wants to think about it. But here you are. The environment changes, the law changes, the business model changes, the user needs change and no one is prepared

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SDN Dallas

Dallas
SDN Dallas focuses on supporting local designers and organizations to create and improve customer experiences across various local industries. The topics regularly covered involve research, user-centric strategies, and collaboration to design seamless, efficient, and satisfying services. SDN Dallas teaches the use of innovative techniques to enhance user interactions, drive business growth, and address unique local market demands.
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SDN Chapters

Welcome to the Service Design Network

Great to have you here. Together, we can share knowledge and learnings, and further strengthen our growing discipline.

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