Jeff is passionate about... design education, user experience, service delivery, trends, workshop, digital service, inclusive, personas, simplification, well-being service, trend analysis, elderly care, social care, enhanced-efficiency, cultural change, increasing effectiveness, employee well-being, knowledge transfer, strategic, economic return, digital transformation, mobility, accessibility, system transformation, interdisciplinary, empathy-building, gamification, feedback culture, employee experience, system design, sustainability, employee journey, continuous innovation, measurement system, ethnographic, storytelling, service strategies, Internet of Things, service guidelines, interaction guidelines, live prototyping, omni-channel, metrics, design syllabus, persona socialisation, service innovation, service architecture, service roadmap, white space research, service pilot, multi-channel, experience roadmap, future scenario, online purchase, event planning, eco-tourism, hospitality, ethnographic research, customer service, brand experience, information design, Affinity Mapping, affinity diagram, affinity diagram, SERVICE implementation, service design, business design, service implementation, Workshop, welfare services, SaaS, software, AI, machine learning, participatory design, employee on-boarding, employee engagement, service improvement, human resources, Agile, Transformation, mobile ethnography, Workshop design and public secotr