About Maanasa Sivashankar
Profile
As a Senior Service Designer in the Mayor’s Office of Innovation for the City and County of San Francisco, I’m shaping public services for the unhoused. Grounded in systems thinking and design thinking principles, my work drives 0-1 innovation to create impactful, human-centered solutions that redefine accountability and effectiveness in our city’s most critical services.
To me, service design means...
Service design is the practice of curating the best experience for the customer by ensuring all aspects of the service provision- digital touch points, physical touchpoints, communication materials, employee experience, business needs- work together seamlessly.
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