Hi, I'm Rebecca! I have a background in Aerospace Engineering with over 10 years’ experience in innovation, human centred design and service design. I started my career in Bombardier Aerospace working in aerodynamic design. Very early in my career I was asked to work part-time in the Bombardier Innovation Team on future aircraft design, business efficiency and lean/transformational programmes which inspired me to set up my own design and innovation consultancy in 2015. I have worked with the voluntary and community sector to grow innovation capability as well as working with Equiniti, a leading technology solutions company.

More recently I worked with the Department of Finance Innovation Lab as the first Service Designer in the Northern Ireland Civil Service (NICS). I have worked across all regional government department as well as local Government to promote service design and in particular human-centred design and design for citizens needs.

I currently work as Service Design Lead at Big Motive, focusing on the delivery of high-quality service and experience design projects for a range of clients in both the public and private sector.