About Thomas Speicher
Digital Strategist, Service- & Business-Designer
Infosys Consulting,
Senior Principal, Product & Service Innovation
Thought leaders of true digital innovation - always user-centric and business-relevant - using collaborative methods to develop new services.
Many years of advising clients who were exploring and positioning themselves on the internet for the first time, through to the joint development of new, disruptive digital services, have left their mark on me.
To me, service design means...
... the methodical approach of systematically putting humans first - in all processes and the resulting experience. These days, when almost everything seems to be possible thanks to technology, the actual idea of service is moving to the center of attention. In this sense, interdisciplinary cooperation between companies and expert institutions is becoming increasingly important in order to actually provide the best service.
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