Processes & Systems have always been my thing. How do we get from A to B effectively and efficiently? How do we get people to buy in to changes in work practices without seeing it as a threat to their roles/jobs? Using LEAN methods we used to run Rapid Improvement Events which were excellent in facing a merger. There was a deadline and two systems/ways of working had to become one. Now we are starting to think about these processes and systems and how they affect the people who use them. Working across college on a variety of problems and introducing service design is inspiring and uplifting - it’s changing our whole organisation and it’s really fulfilling playing a lead part in this.