Ella is the Head of Service Design at Innovation Unit and has a particular interest in using service design to achieve social justice by redesigning system boundaries and social structures. Ella is experienced in using service design to make changes in complex systems and grow the conditions, mindsets, capabilities and structures that enable transformation change to happen. She has led teams and supported leaders across mental health, children's social care, justice and local and central government. Ella also co-leads the Innovation Unit Design Academy to provide high level design skills, confidence and experience for professionals working in social innovation and public service transformation.