I’m a service & UX designer focused on improving customer experiences as well as organisations’ service operations and models, especially in the digital world. I also have a background in content strategy and marketing.

I see that good design, excellent customer experiences and profitable business builds upon profound understanding about customer needs and wishes. Thus my work always relies on customer research and collaborative design – whether I’m focusing on business operations, organisations, customer touchpoints or user interfaces. I have worked both in public and private sector, i.e. fields of education, retail, hospitality industry, banking and real estate management.

I love to learn new skills, explore different industries and work in multidisciplinary teams. 

One of the most inspiring part of my job as a designer is to utilise the gathered knowledge of my previous projects, different service structures and working methods with new challenges.