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This is a review of the 3-day Service Design Innovation course


服务设计是一种系统的方法论，它以用户为中心，帮助企业从全局的视角重新审视其产品、用户体验、品牌、流程和商业模式，帮助企业洞悉机会，提升企业客户体验和员工体验，从而全流程的降低运营成本，最终帮助企业达到重塑品牌形象、提升企业竞争力、驱动企业价值持续增长，突破增长极限的目的。


为什么要设计“服务”？

  1. 它就像方形的西瓜，令商品身价暴涨200倍！
  2. 它就像迷你香猪，卖个萌就可以改变命运！
  3. 它让产品还没面世，就被万众期待！
  4. 它强调以用户为中心，密切关注用户体验，洞察客户需求！
  5. 它完美契合各行各业，尤为擅长解决复杂问题。
  6. 它是对各种元素的重新调配，是对旧有规则的重新制定。


Service design is a systematic methodology, which is user-centered and helps enterprises to re-examine their products, user experience, brand, process and business model from a global perspective, help enterprises to understand opportunities, improve customer experience and employee experience, and thus reduce operating costs throughout the process. Finally, it will help enterprises to rebuild their brand image, improve their competitiveness, drive the continuous growth of enterprise value, and break the growth limit.

  1. Why design "services"?
  2. It is like a square watermelon, so that the price of goods skyrocketed 200 times!
  3. It is like a mini pig, sell a cute can change the fate!
  4. It made the product so much anticipated before it even came out!
  5. It emphasizes on the user as the center, pay close attention to the user experience, insight into customer needs!
  6. It fits all walks of life perfectly and is particularly good at solving complex problems.
  7. It's a redeployment of elements, a reformulation of old rules.

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我最有记忆的就是两个字"共创"，通过这次的培训，我感受到我们团队的力量是很强大的;

然后在课程内容上，我理解到以用户的思维去做好服务，会去深刻地把这句话布局到我的行动上面去。


I remember the most is the word "co-create", through this training, I feel the strength of our team is very strong;

Then in the course content, I understand that to serve well with the thinking of users, I will profoundly put this sentence into my actions.

连续三天跟随Tracy老师走完《精细化服务设计》教练之旅，使我对商业模式有了更精确的理解，跳出产品优势思维从客户视角，从顶层架构到落地运营一整套系统的方法论来协助我评估项目，辅导项目。


I followed teacher Tracy through the "Fine Service Design" coaching trip for three consecutive days, which enabled me to have a more accurate understanding of the business model. I jumped out of the thinking of product advantages and assisted me to evaluate and coach projects from the perspective of customers, from the top structure to the methodology of the whole system operation.

原型设计讲解 Introduction to Prototype Design
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