TOPIC:

Journey Map Ops – Using Journey Maps as a customer-centric management tool for agile organizations

For our very first virtual global event, we will have Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing". We will discuss Service Design Journey Maps strategy, customer-centric methodologies, service design for agile organizations.

We will also ask Marc what his insights are on the shifts he is currently seeing in Service Design, where does he feel most brands miss on the Service Design side, what is the most under-appreciated idea about Service Design right now (i.e. proof of concept, prototyping, etc.), what is the most over-hyped idea about Service Design right now (i.e. it can solve any problems, embellish existing services…) and how do you build an environment that fosters creativity amongst many other topics.

We will also have a moderated open Q&A session for all attendees who wish to ask specific questions to Marc.

Interview will take place Tuesday April 21st at Noon, (Central Standard Time. Everyone is welcome to join the conversation from anywhere on the globe. See Zoom link to join (maximum of 500 attendees).

Here are some global time examples:

> April 21, Noon Dallas time (CST)

Berlin 7PM

Dubai 9PM

Hong Kong 1AM (April 22)

London 6PM

Los Angeles 10AM

Melbourne 4AM (April 22)

New York 1PM

Paris 7PM

Sao Paulo 2PM

Tel Aviv 8PM

Thank you and we'll "see" you on April 21st!

Take care and stay safe!