Why do we need hospitality everywhere? How can hospitality be broken down into practices across any industry? What are the prerequisites for doing so, and where does Information Systems stand within a problem-solving process based on Hospitality?

What will happen during this event?

1. ​​Expert talk: With the invited guest speaker
2. Community Q&A: Ask your personal questions and get an answer from the guest speaker
3. Community hangout: A bonus and non recorded hangout moment where we can chat together about all things Service Design.

About Mario Saba

Mario is a Professor and Service Design lover with a passion for Hospitality.

Mario is a Professor of Information Systems in multiple institutions in Switzerland and around the world.

Mario founded the Higher Hospitality Academy of Switzerland where he blends together his love for Service Design and his expertise in the Hospitality industry.