In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.
We have some exicting news to share with our Service Design Network community!
In case your missed the Service Design Global Conference 2024, Replay tickets are available for purchase with a 50% discount on the RingCentral event platform. Please note that a Replay ticket will give you access to all the recordings on RingCentral platform until October 4, 2025. After this date recordings will no longer be available.
Challenges posed by declining economies, global crises, and advancements in technology like AI are setting new demands on service design outcomes. Hence, the time has come to shift our focus from the design processes to achieving practical and future-forward impact with it. That is why our chosen theme for SDGC24 was "Designing for Impact - Strategic Leadership with Service Design". Focusing on outcomes over output, we use our tools to move the needle for organizations, leading to real, recognised value. During the conference we got in depth about how we make, measure and communicate the tangible impact of service design on technology, society, and the future.
Visit the conference website to find out more about what was our 2024 theme and program about.
The SDGC24 was held during three days full of workshops, interactive learning, keynote presentations, and in-person and virtual networking. Our goal was to bring the best in our industry together to share service design knowledge and new cross-disciplinary methods and thinking.
We are pleased to share that this year's Service Design Global Conference was our biggest hybrid conference yet!. The conference was held in Helsinki and also online on the RingCentral platform. The event gathered 750 in-person and 500 virtual participants from more than 55 countries.
Want to stay in the know on all the latest developments and announcements for next year's SDGC25 which will be held in Dallas, Texas? Be sure to sign up for our SDN Insider Newsletter!
In this issue of Touchpoint, we focus on interdisciplinarity itself. What does success look like, and what are the tried and tested methods to achieve it?
Join us for the Service Design Global Conference (SDGC24) this October! Our in-person tickets are sold out, but you can still register for the full virtual experience and be part of this inspiring event. See you there!
As the practice of service design continues to gain recognition and traction, a notable trend has emerged: organisations are choosing to build and utilise in-house service design teams rather than relying on external agencies. This shift brings with it a host of considerations, both positive and negative, that merit in-depth exploration and critical reflection.
What you are about to read is the latest thinking — and hands-on application — around service design and AI.
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