Service Design Award 2019: We have Winners in the House!

Congratulations on your well-deserved success to all Service Design Award 2019 Winners and Finalists! The much anticipated, Service Design Award ceremony was a huge success, taking place on October 10, in the magnificent Toronto.

A WORLD CLASS SERVICE DESIGN

On October 10, 2019 at Evergreen Brick Works in Toronto - Service Design Award Ceremony was held in front of almost 700 expectant attendees and 12 excited shortlisted teams. Head of the Jury J. Margus Klaar and President of the SDN Birgit Mager took the stage to co-host the Ceremony and announced the finalists and five winners selected by the international jury of service design experts.

The twelwe finalists went on stage one team at a time to collect their certificate and have their work presented before the winners were announced.

SHOWING THE IMPACT OF THE SERVICE DESIGN

On October 11, the Pecha-Kucha style winner presentations were a big hit with the audience. We had an opportunity to hear key insights into the process, learnings, challenges, and outcomes of four award-winning, world-class service design projects. We look forward to sharing the footage of these best practice cases in the coming weeks and are proud to congratulate and showcase the five winners for their exceptional projects!

Special thanks to the 2019 Jury: J. Margus Klaar, Taina Makijarvi, Cathy Huang, Adriana Ojeda, Luis Alt, Damian Kernahan, and Florian Vollmer and Service Design Award Project Manager - Sonja Jazic.

Once again, a warm congratulations to all of our winners and finalists!

SERVICE DESIGN AWARD 2019 WINNERS

Service Design Award 2019 Winner - Best Commercial Project

**Transforming a Social Security Organization through Service Design - by UC Design School, Brandbook and SurAndina Consultores**

**Category: Professional Commercial**

**Client: Caja de Compensación Caja Los Andes**

**Location: Chile**

Summary: Compensation Funds are private non-profit organizations of the Chilean Social Security System, whose purpose is to provide social benefits and products that favor the welfare and individual development of their affiliates, pensioners and their families. Companies are able to join the Compensation Funds free of charge, and their collaborators become affiliates who are then able to access the benefits offered.

Service Design Award 2019 Winner - Awarded for innovative combination of technology and service design

The Evidence of Design 2.0 - An Impactful Service Identity Designed with AI - by Hellon

**Category:** Professional Commercial

**Client:** Mandatum Life

**Location:** Finland

**Summary:** This case is an illustration proving how The evidence of Design 2.0 – an impactful service identity design with AI is a case reference proving that machine learning models can seamlessly support the work of service designers and successfully forecast the business impact of specific design efforts. This understanding can be used when making decisions on where to invest.

Service Design Award 2019 Winner - Awarded for lean approach to service design and prototyping

Laboratoria Mobiele Alternativen - by Twisted Studio

**Category:** Professional Non-Profit/Public Sector

**Client:** Netwerk Duurzame Mobiliteit / Komimo

**Location:** Belgium

**Summary:** LaMA is short for Laboratoria Mobiele Alternatieven. It is a co-creative design process developed to find creative and simple solutions with great impact on mobility issues in small cities.

Service Design Award 2019 Winner - Best Student Project

Service design to improve women's maternal healthcare services in Nepal - by Ida Christine Opsahl, Julie Nyjordet Rossvoll and Nora Pincus Gjertsen

**Category:** Student/Norwegian University of Science and Technology (NTNU)

**Client:** Green Tara Nepal

**Location:** Norway/Nepal

**Summary:** This service design project was conducted as a master thesis project for three design students. The project concerned using service design to improve women’s maternal health in rural Nepal and resulted in a new health service co-developed with users and field experts.

Service Design Award 2019 Winner - Awarded for application of service design to information transfer

Lift the Lid - by Good Innovation

**Category:** Professional Non-Profit/Public Sector

**Client:** Alzheimer's Society

**Location:** UK

**Summary:** ‘Sex and intimacy’ in care homes is an often taboo and neglected subject that has a significant impact on the wellbeing of people living with dementia and their families. Our organisation was engaged to help a non-profit organisation within the healthcare sector.

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