SERVICE DESIGN AWARD 2024: FINALISTS ANNOUNCEMENT

The Service Design Network is thrilled to announce the finalists for the Service Design Award 2024! As the first international award to recognise excellence in service design across both the public and private sectors, this award showcases the best and brightest in our field.

Join us on October 3, 2024, at the Service Design Global Conference in Helsinki, where the Award Ceremony will reveal the winners!

This year, 14 exceptional projects have been shortlisted by our esteemed international jury of service design experts. These projects represent the pinnacle of service design, setting new benchmarks for innovation and impact across three categories: Professional Commercial, Professional Non-profit/Public Sector, and Student.

Professional Commercial Finalists:

• Absa ChatWallet by Absa (South Africa)
• Designing Professional and Empathetic Barrier-free Banking Services in Taiwan, Joining Hands with Industry Peers to Break Through Competitive Mindset, Comprehensively Implementing Inclusive Finance by Taipei Fubon Commercial Bank Co., Ltd. (Taiwan)
• Insurance Innovation: Market Expansion and 20% Revenue Growth with Service Design by Hellon (UK)
• Translating Design: Bridging Disciplines for Impactful Healthcare Spaces by J5 Design (Canada)
• Unlocking Employee Growth and Business Success through Service Design by Thoughtworks (USA)

Professional Non-Profit Finalists

• Co-Design of an Agreed Consultation & Participation Process for Disabled Person’s Organisations by Context Studio (Ireland)
• Community Health Model in AP by Noora Health (USA)
• Modernising Singapore’s Employment Pass Legacy Systems to Deliver Seamless Customer Services by Ministry of Manpower (Singapore)
• The Future of Home: Accessible and Affordable Housing Solutions that Support the Social Inclusion of People with Developmental Disabilities by Action Lab (Canada)
• Transitions In Care by Intermountain Health (USA)

Student Finalists:

• Connect & Adopt: Shaping Adoption Journeys by Design Innovation Thinking Lab (National Taiwan University of Science and Technology, Taiwan)
• Goodwill Storyshare: The Journey of Kindness by Ruiwen Shou, Miao Hu, Weiwei Tang, Baohua Song (Savannah Collage of Art and Design, USA)
• Service Design for NORCS by Mia Mo, Robyn Carino, Samiha Essakhi (NORC Innovation Centre/University of Toronto, Canada)
• What Can I Do !? by Nimisha Priya (SRH Berlin University Of Applied Sciences,Berlin School of Design and Communication, Germany)

Congratulations to all of our finalists! Your remarkable contributions are advancing the field of service design and making a positive impact on communities around the world. We look forward to celebrating your achievements at the in Helsinki.

Special thanks to our jury, led by Luis Alt (Head of Jury), Birgit Mager, Cathy Huang, Satu Miettinen, Damian Kernahan and Brian Gillespie and Service Design Award Project Lead - Sonja Jazic. 

Vote Now for the Service Design Award 2024: Public Choice Award!

It's time to have your say in the Service Design Award 2024!
We have 14 outstanding finalist projects across three categories:

• Professional Commercial: 5 projects
• Professional Non-Profit: 5 projects
• Student: 4 projects

Your vote can help decide which project will take home the Public Choice Award this year. Each project represents the best of service design, showcasing innovation, creativity, and impact.

How to Vote:

1. Review the finalist projects
2. Choose your favourite
3. Register to Evalato
4. Submit your vote!

Every vote counts, so make your voice heard and support the projects that inspire you the most. Voting is open to everyone, so share this opportunity with your colleagues, friends, and network!

Let’s celebrate the incredible talent in our service design community. Vote now and help us crown the Public Choice Award winner!

Thank you for participating and making a difference!