Service Design Leadership Lab 

Nowadays, leading (service design) teams is a very responsible and demanding task in both traditional and agile organisations. This four module learning journey is designed to support current or prospective leaders in managing their broad range of daily tasks. The course aims to enhance your leadership skills holistically, addressing these three dimensions: leading yourself, leading your team, and leading the organisation. There will be a rich blend of different formats (inspiring theory and lectures, interactive sessions, peer-to-peer reflection, self assessments and case clinics) to support you in working on your real-work situations. You will also be able to connect to like-minded people in a safe space and learn from the experiences of others. Every participant will be matched to another participant, his, or her "Buddy". The theoretical impulses will encourage you to rethink or develop your own leadership attitude.

Trainer: Dr. Tina Weisser 
Dates: July 4  - October 16, 2024
Course level: Advanced

Learn more about the course here or get your ticket directly via eventbrite here. 

Service Design Implementation 

Successfully implementing service design projects is crucial to create a real impact. This workshop will introduce you to the fundamentals of service design implementation and organisational change. We will discuss strategies to ensure that user experience concepts are not getting blocked internally and ultimately removed from the priority list. You will also start to think about implementation at the right time and have in place everything that you will need along the way. You will learn what are key prerequisites, conditions and skills needed. 

Trainer: Dr. Tina Weisser 
Dates: July 18 & 25, 2024
Course level: Advanced

Learn more about the course here or get your ticket directly via eventbrite here. 

From Keywords to Blueprints: An AI-Ready Service Design Framework

Join us for a sneak peek at how to design innovative services that go beyond the ordinary. In this 3-hour workshop, you will see a human-centered approach to how to use Language, AI, and service design principles to create exceptional service experiences. You will explore how to shape perceptions, memories, and values with language and how to generate and evaluate ideas with AI. You will also see how to design value architectures, craft service concepts, map service journeys, prototype solutions, and test outcomes. Take advantage of this opportunity to be at the forefront of service innovation - seats available: 30.

Trainer: Mauricio Manhaes
Dates: August 9 & 16, 2024
Course level: Intermediate/Advanced 

Learn more about the course here or get your ticket directly via eventbrite here. 

Strategic Design in Organisations 

Today, more than ever, the role of design is to shape human needs as we deliver new service models to improve human lives. As design professionals, we continue to experiment with new ways to provide solutions for complex problems. During this two-part course, you will learn about the role of service design in organisations today, identify design challenges from an inside and outside-in perspective, and ultimately start to take actions to close gaps between people, processes, policies, and platforms in your organisation.

Trainer: Carol Massá
Dates: August 21-22, 2024
Course level: Beginner

Learn more about the course here or get your ticket directly via eventbrite here. 

Journey Management 

This TiSDD DEEP DIVE is an intensive 3 half-day course on Journey Management (also known as Journey Map Operations). With a combination of talks, interactive workshops, and Q&A sessions, you'll learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organisations.

Trainer: Marc Stickdorn
Dates: September 10-12, 2024
Course level: Intermediate/Advanced

Learn more about the course here or get your ticket directly via eventbrite here. 

Facilitating Creative Sessions 

"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

Trainer: Julia Alberga
Dates: Sept 17 to Oct 22, 2024
Course level: Intermediate

Learn more about the course here or get your ticket directly via eventbrite here. 

Socially Sustainable Services 

The world is dealing with more and more complex problems that are viciously entangled with each other. In this context, service designers need to consider how to enhance ecological, economic, and social sustainability through their work. Social sustainability is at the core of service design, in particular in times where societies are shaking and services themselves become more and more complex. But what is social sustainability, and how does it relate to service design? How can we design socially sustainable services? The webinars will provide a peek into socially sustainable service design and an opportunity to reflect on the role and tools of service design through the social sustainability lens.

Trainer: Milla Mäkinen
Dates: Sept 18, 2024
Course level: Intermediate

Learn more about the course here or get your ticket directly via eventbrite here.